Customer Service Assistant

Professional Summary

Skills

Work History

Education

K R

**** ***** ******** ******, **********, CO 80020 • Cell: 303-***-**** • *********@*****.*** Highly organized and detail-oriented Receptionist/Assistant with more than 2 years experience supplying thorough, organized administrative support to 4 senior executives. Receptionist/Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Receptionist/Assistant who continually maintains a positive attitude while interacting with demanding clients. Serves as the primary point of contact for both in-house and external phone and website queries. Receptionist/Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Quality-focused Receptionist/Assistant committed to approaching administrative tasks with tenacity and attention to detail. 70 WPM typing speed

Professional phone etiquette

Excellent communication skills

Articulate and well-spoken

Customer service-oriented

Appointment setting

Invoice processing

Spreadsheet management

Employee training and development

Flexible

Accurate and detailed

Works well under pressure

Social media knowledge

Pleasant demeanor

Team building

Multi-line phone proficiency

Critical thinker

Independent Consultant, 02/2014 to Current

Jamberry Nails – American Fork, UT

I worked as a consultant, which included hosting Jamberry parties, selling their products, and also recruiting others to become consultants under me. All of this entailed a lot of organization and follow-up phone calls. Assistant/Receptionist/Customer Service, 03/2015 to 08/2016 OrthoPets – Westminster, CO

Answered and quickly redirected up to 15 calls per day. Ordered and distributed office supplies while adhering to a fixed office budget. Managed office supplies, vendors, organization and upkeep. Directed guests and routed deliveries and courier services. Answered and managed incoming and outgoing calls while recording accurate messages. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Assisted with event planning, including associated travel and logistical arrangements. Obtained signatures for financial documents and internal and external invoices. Bachelor of Arts: Psychology, 2002

Northwestern College - St. Paul, MN

3.8 GPA

Microsoft PowerPoint certification training

Master of Arts: Psychology, 2009

Denver Seminary - Littleton, cO

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