Customer Service Office Staff
Resume:
Curtis Nieves
*** **** ****** ***** **** N.J.
******.******@*******.***
Objective:
To obtain A doorman position where i can utilize my teamwork and interpersonal skills, and unique mix of previous customer service experience and apply it to my new occupation.
Experience:
-Commonwealth Worldwide Limo 2013-Present
Dispatcher - Duties include
*Ensuring a prompt, courteous and efficient service to all customers
*Dispatching and scheduling limousine trips
*Taking reservations for travel communication with VIP clients and customer service
*Confirming delivery of any important package pickups and drop offs
*Receiving and placing telephone calls
*addressing customer issues
*Communicating with drivers, office staff and customers verbally, in person and in writing
*Complaint resolution
-Towncar International 2008-2013 Head Dispatcher / Supervisor – Duties included
*Dispatching and scheduling limousine trips for VIP customers
*Working with VIP accounts, and using customer service to help plan trips for clients
*Flight verification
*Speaking with customers in person and on the phone
*Responsible for dispatch sheets, complete attendance and payroll post-dispatch.
*Communicate with the Operations Manager regarding any issues
* Ensuring a prompt, courteous and efficient service to all customers
-Dial 7 Car & Limousine 2004-2007
Dispatcher – Duties included
*Dispatching and scheduling limousine trips
*Skilled in a multi-frequency radio and computer-aided dispatch system
*Working in customer service and taking reservations for VIP clients
*Maintaining up to date knowledge of routes and locations
*Multitasking in all areas of customer service. phone calls/emails/fax/complaints
*Delegating tasks to junior staff
*Ensuring a prompt, courteous and efficient service to all customers
AREAS OF EXPERTISE
*excellent customer service experience
*Transport planning and date entry
*Delegating calls and prioritizing customer issues
*Dispatch functions
*always on time, and available at any hours of any day.
References contacts
-Ammon Boone 646-***-****)
-Marcos Herrera 718-***-****)
-Megan Lam 201-***-****)
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