Customer Service Manager

Shari M. Tice

**********@*****.***

316-***-****

*** ***** **

Augusta, Ks 67010

Professional Experience

Branch Manager - Quik Cash, Wichita, KS. March, 2006 - Present

. Interviews/Hiring/Terminations

. Training/Supervision of 1-3 Employees

. Conduct Performance Reviews

. Weekly Audits

. Monitor & Order Cash

. Review & Maintain Customer Files

. Meet Branch Operating Goals

. Compliance Monitoring/Bankruptcy Review/Collections

. Western Union & Money Gram/Check Cashing/Payday Loans

. Employee Safety Review

. Supply Ordering/Review Vendor Receipts

. Scheduling/Monitor Time Logs

. Customer Service Excellence

. Filled in for out of town for managers

. Budgeting & Cost Controls

. Profit & Growth Strategies

Assistant Manager - Ace Cash Express,Wichita KS. July, 2005 - January, 2006

. Western Union & Money Gram/Check Cashing/Payday Loan

. Meet Branch Operating Goals,

. Monitor & Order Cash

. Customer Service Excellence

Skills and Abilities

.Planning - Consistently look at reports to determine the daily needs of the store for current

and upcoming days"

. Leading - Lead by example providing customer service and guidance of all products and

services.

. Organizing - Continually make improvements to aid the speed of service and accessibility of

necessary materials to perform job functions at their fullest.

.Controlling - Monitoring of loans, calls, paperwork, e-mails, and any other necessary duties.

. Customer Service - Help customers with products daily including applying, explaining,

procedures, and understanding of terms.

.Time Management - Effectively work through daily operations completing all necessary calls,

forms, and procedures.

.Loyalty - Stand behind company goals, missions, and customers privacy.

Butler County Community College

GED 2012

Programming and Software Skills

Certifications in Microsoft Office ProfessionalXp 2000(in 2002):Word, Excel,Outlook

Ten Key Touch Method/Keyboarding

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