Customer Service Sales
Resume:
Trino A. Lyons
Edinburg, TX 78539
**********@*****.***
I am a committed, passionate individual seeking a teaching position in History 7th – 12th and able to coach Physical Education.
Education
The University of Texas Rio Grande Valley Edinburg, TX
Bachelor of Science in Kinesiology
Field Experience
Sylvan Learning Center Program Manager April, 2008- Now
Sylvan Learning Center of North McAllen, 901 W Dove Ave, McAllen, TX 78504
Plan and implement learning activities for students with varied abilities
Develop and implement behavior management strategies
Analyze children’s strengths and areas for improvement with assessment that accurately evaluates the child’s current abilities
Develop a personalized program: according to assessment result
Create an individualized tutoring plan that drills down to the key skills the children needs to strengthen
Enable academic improvement to facilitate transformation
Monitor progress and conduct ongoing performance evaluations
Manage a classroom based setting, attend PTA’s and obtain an organized environment
Sylvan Learning Assistant Center Director May, 2016 - NOW
Sylvan Learning Center of North McAllen, 901 W Dove Ave, McAllen, TX 78504
Ensures timely and high quality personal customer service response to all calls and walk-in inquiries; Ensures calls get answered during business hours
Manages the day-to-day operation of the Center
Meets sales and expense financial targets
Monitors and tracks Center performance, Profit and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
Selects, develops, motivates, and monitors Center staff; Conducts regular performance reviews
Reviews all corporate communication and ensures communications flow to the Center’s staff
Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
Promotes financing options that meet the customer’s needs and manages the application/closing process
Manages marketing and sales activities to drive new enrollments
Establishes and maintains collaborative relationships with teachers, educational specialists and other school administrators and parent/teacher organizations
Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
Ensures the professional appearance of the Center according to Sylvan standards
Ensures adherence to established Sylvan operating standards with particular attention to student safety and well-being
SKILLS AND ABILITIES
Strong customer service, interpersonal, and communication skills; Outgoing people-oriented approach preferred
Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
Sales skills with a strong sense of urgency
Ability to supervise, coach, and develop Center staff
Strong presentation skills for small group opportunities
Ability to track and interpret business metrics and financial statements
Strong analytical and problem solving skills
Strong word processing, data entry, and other administrative skills
Strong organizational skills; Proven ability to manage multiple tasks and be flexible
Ability to work collaboratively; Strong team player
Ability to work a flexible schedule, including evenings and weekends
Work History
Cite Manager for the following locations
Sylvan Learning Center of North McAllen, TX
Sylvan Learning Center in Edinburg, TX
Sylvan Learning Center in Mission, TX April 2008- 2016
Assistant Center Director
Sylvan Learning Center of North McAllen, TX May 2016-NOW
References
Susan Valverde
Executive Director
Sylvan Learning Center of North McAllen
901 W Dove Ave
McAllen, TX 78504
Lorenzo Garza
Public Relations of Texasweet
821 W. 15th Street
Mission TX, 78573
Sandy Torres
Elementary school teacher
Milam Elementary School
7320 7.5 Mile Rd.
Mission TX, 78573
Contact this candidate