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Customer Service Microsoft Office

Location:
Pinellas Park, FL
Posted:
May 04, 2017

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Resume:

Walter J. Pringle

***** **** ****** *****

Largo, FL 33773

727-***-**** (Home Phone)

727-***-**** (Cell Phone)

acz48q@r.postjobfree.com

QUALIFICATIONS

Ten+ years of strong COBOL, CICS, TSO/ISPF, JCL, and VSAM experience. Testing using INTERTEST or EXPEDITER for error free code. Solid management skills, demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity in a team environment. I am able to multi task, pay attention to detail, take initiatives, and a team player.

TECHNICAL EXPERIENCE

COBOL, COBOL II, CICS (Macro and Command), VSAM, IDMS, TSO/ISPF, JCL, Eztrieve, PROFS, INTERTEST, EXPEDITER, Debug using Visual Studio, Microsoft Visual Studio Enterprise, Micro Focus COBOL with Visual Studio, BMS, BMS/GT, ADS/ON-LINE, Librarian, ROSCOE, CHANGE MAN, INFOMAN, FILE AID, ABEND-AID, LOTUS NOTES, WINDOWS 95, WINDOWS 2000, WINDOWS XP, WINDOWS 7, MICROSOFT WORD, MICROSOFT EXCEL, MICROSOFT OUTLOOK, PLAN VIEW, VISO Flow Chart, CLARITY, CHANGE CONTROL, Personal Computers, Team Building, Customer Support, Customer Service

PROFFESIONAL EXPERIENCE

Veredus Corporation, Contractor – working at Pinellas County Government IT Department - (Clearwater, FL)

August 2011 – January 2015

Responsible for Pinellas County Justice Information System Mainframe Production Support, Maintenance, and New Development - both batch and on-line using COBOL, JCL and CICS.

Responsible for Pinellas County Justice Information System Security - User, Transaction and Program Security.

Resolved production problems using INTERTEST, File Aid and ABEND-AID.

Data Conversion using Microsoft Office Word 2007 and Microsoft Office Excel 2007 - Research programs to find files being used and file fields being used.

Data Mapping - find what file fields are being used by the on-line screens.

T3 Technologies, Migration Specialist – (Tampa, FL)

April 2010 – April 2011

Responsible for implementing, testing and supporting system migrations from the mainframe to Microsoft technologies.

Convert Mainframe COBOL Programs to a Server Environment using Microsoft Visual Studio Enterprise.

The programs will end up being Micro Focus COBOL using directives and some coding changes. Resolved problems using Debug in Visual Studio.

Pinellas County Government IT Department, Sr. Programmer & Contractor/Programmer – (Clearwater, FL)

November 2004 – August 2009

Responsibility for new development and maintenance to the Pinellas County Justice Information System, both batch and on-line using COBOL, JCL and CICS.

On-call for Production Support.

Provide Customer Support and Customer Service to our program users.

Resolved production problems using INTERTEST, File Aid and ABEND-AID.

Created reports using Eztrieve from user request.

Created new Public Defender Adult and Juvenile Subpoenas which saved data entry time for the Public Defender.

Franklin Templeton Mutual Funds, Programmer & Contractor/Programmer – (St. Petersburg, FL)

September 1996 – June 2003

Responsibility for new development and maintenance to the SICAV International Funds and Client Dealer Services On-Line Systems using COBOL, JCL and CICS.

On-call for Production Support.

Resolved production problems using EXPEDITER and File Aid.

Created easy to use data entry screens for the Client Dealer Services so data could be entered one time and the information would be displayed on the next required screen.

Harris Semiconductor, Senior Systems Analyst – (Palm Bay, FL)

November 1989 – September 1996

Responsibility for new development and maintenance to the CICS Sore Order Entry Transactions.

On-call for Production Support.

Resolved production problems using INTERTEST.

Broke down one major CICS Program that could not be maintained into multiple functional CICS Programs that could be maintained.

Reduced maintenance time from months to hours.

Experience Mentoring junior level employees with programming issues.

Whirlpool Corporation, Systems Analyst – (Benton Harbor, MI)

June 1977 – November 1989

Responsibility for new development and maintenance of company business applications using COBOL, JCL and CICS.

Resolved production problems using INTERTEST.

Presented application programs to Management for code review.

Direct responsibility to modify, repair, update and expand existing programs and applications in order to keep track of inventory and location of products in the warehouse.

Worked in mainframe environment preparing documentation and instructions to run programs.

Held the following positions: Systems Analyst, Technical System Support Analyst, Associate Technical System Support Analyst and Analyst Programmer.

EDUCATION

Ferris State College, Big Rapids, Michigan, May 1977

Major: Data Processing, Minor: Business (Bachelor of Science)

St. Clair County Community College, Port Huron, Michigan, May 1975

Major: Data Processing, Minor: Business (Associate Degree)



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