Customer Service Microsoft Office

Jacqueline Murphy

Kalamazoo, MI

**************@*****.*** - 269-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Administrative/Nursing

DAYONE FAMILY HEALTHCARE - Battle Creek, MI - August 2012 to Present Performed a comprehensive range of clinical functions in a setting based with 4 Physicians and 16 Physician Assistants. Staff and new employment training. Multi-line phone system directory, data entry, records maintenance. Screening calls and forwarding messages to appropriate staff members. Composed documents and organized office for efficiency. Interact professionally with all levels of staff and maintain the highest level of confidentiality, known for tact and diplomacy in handling sensitive issues. Built solid, trusting relationships with staff, patients and patients family members for one-on-one communications and treatments. Collaborated with multidisciplinary team members, working closely with physicians to formulate, implement and modify individual care plans.

Medical Assistant

Borgess Medical Center - Kalamazoo, MI - January 2009 to August 2012 Taking and recording vitals and Phlebotomy. Electronic medical record, patient education and support along with cross-cultural communication. Established reputation for nursing excellence, excelling as receptive team member and forging superior relationship with staff and patients. Recognized for serving as consistent patient advocate while communicating compassionately and effectively with patient and family. EDUCATION

Associate in Nursing

Aiken Technical College - Aiken, SC

June 2001 to July 2005

SKILLS

High proficiency in operating and general maintenance of office equipment, Excellent customer service orientation, Internet savvy with proven expertise in using MS office, Solid knowledge of general office procedures, Working knowledge of booking tasks, Able to manage stress timely and effectively, Competent at filing and updating records, Able to multi-task, Demonstrated ability to work independently or as a part of a team, Flexible in working hours

ADDITIONAL INFORMATION

Strong customer service skills to achieve the corporate goals. Results driven Customer Service professional with over 12 years of customer service support experience. Self-confidence, integrity, and committed to customer service excellence. Creative, pragmatic and proactive problem solver. Organized and attentive to detail, with demonstrative time management skills. Strong research, mediation and negotiation skills gained from work place experience. Dynamic oral, writing, interpersonal, and presentation skills. Energetic, multi- tasking team member. Proficient in Microsoft office