Customer Service Lean Manufacturing

**** ******* **. ***. #*** 719-***-**** *********@*****.***

DELIA VILLARREAL

Objective

A job that makes a difference that is flexible and allows for growth. To continuously build Leadership skills, to perform at optimum levels in the position I am in. To become an example of excellent Leadership and become a mentor.

Professional Highlights

Customer service/sales 1-5 years experience

■ Customer answer calls

■ sales

■ retention

Machine Ops Supervisor 1 year experience

§Working with employees to complete products; supervise workflow; transact orders; organize work; directing associates; manage on time delivery; work with both shifts to complete products

§Lean manufacturing classes

§Have completed many continuous improvement projects as well as Kazan events throughout the plant

Shipping 1-3years experience

§Picked products

§Shipped ups or ground

§Organized products

Assembler 10 years experience

§SFIC : back up team lead for 2 years

§organizing orders directing associates

§assembled cylinders; cut keys; assembled plugs

Inventory control/material handler 10 years experience

§Handle inventory on the floor, transact inventory,

§work with different departments to handle any inventory issues that may arise/deliver and pick up inventory to the different areas, label, stage and print orders

§ manage excess inventory; use internal data bases to gather information for orders; print and use production reports; material reports; issue on inventory

§LFA: designate inventory to the line; replenish kabans; different areas to complete orders; handle put away;

Skills

§Microsoft

§Word

§Oracle11I

§Windows

§telnet

§transacting/organizing inventory

§PowerPoint presentations

§Creating spread sheets

§Process maps

§Familiar with lean manufacturing

§Working with many different departments

Employment History

Retention expert

Alorica, Colorado springs Colorado

9/2016-

Machine ops supervisor

Schlage lock, Security Colorado

11/2001-2/2016

Education

High School Diploma

Tucson Arizona

1998

R References

Associates University of Phoenix 2015

Certificate in Human Resources University of Phoenix 2017

Bachelors in Business University of Phoenix 2018

References are available on request.

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