Help Desk Desktop Support

Daniel Dressler

Desktop and Systems Support

Jacksonville, FL 32207

******.********@*****.*** - 904-***-****

WORK EXPERIENCE

Help Desk Support Specialist

MCAFEE & TAFT, Oklahoma City - May 1995 to April 2014

• Provided Desktop Support / Virtual using Remote Control and Shadow Tools

•Proficient with Track-It Help Desk Ticketing Software

• Creation and maintenance of Virtual Machines, VMWARE

• Configure, troubleshoot and oversee Citrix Xenapp 6.0, Presentation Servers, StoreFront, and Zone Data Collectors

• Managed SANS / Compellent Storage, allocated tiered storage for primary site controller and disaster recovery site controller

• RSA Security, installed, configured and managed

• Upgraded and managed Checkpoint Firewall, policies and rule base

• Provided systems administration support for windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration for 400+ users

• Performed regular system backups and recovery procedures, managed NAI Epolicy Orchestrator

• Exchange Administration, tracking, queue troubleshooting, restored information store and granular restore on Exchange 5.5, 2000, and 2007

• Managed Microsoft SCCM, pushed AV (endpoint security) & updates Email: ******.********@*****.*** SnailMail to: 4216 Driscoll Street Jacksonville, Florida 32207

EDUCATION

MS in Management

SOUTHERN NAZARENE UNIVERSITY

2006

BS in General Business

REGENTS COLLEGE - Albany, NY

1996

SKILLS

NETWORKING (10+ years), WORKSTATIONS (10+ years)

CERTIFICATIONS/LICENSES

A+ Certified

August 1999 to Present

ADDITIONAL INFORMATION

SKILLS

Windows Workstations, Windows Servers, Operating Systems (10+ years), Networking Administration (10+ years)

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