Customer Service Sales

Morgan E. Kelley

**** ********* **. **********, ** 22192

Phone: 571-***-**** ~ Email: **************@*****.***

SKILLS

Reliable and highly motivated self starter

Outstanding customer service, cash handling, communication and organizational skills

Quickly absorb and retain new information and procedures

EMPLOYMENT

Manor Care, Fairfax, VA January 2016 – Present

Administrative Assistant

Answer telephone and directs caller to correct station as well as announces notifications over public address system.

Record appointments and meetings for administrative staff.

Open, deliver and forward mail.

Sell meal tickets to employees and center guests and call meal total to kitchen staff.

Distribute petty cash, make change and distribute receipts for money received.

Complete clerical work for administrative and facility personnel.

Pier One Imports, Woodbridge, VA November 2013 – June 2016

Sales Associate

Greeted and provided customers with current sales and promotions.

Assisted customers based on their wants and needs.

Provided excellent customer service and processed outgoing merchandise as well as returns by completing cash, credit or check transactions.

Stocked and refilled product displays as well as assisted with store transitions.

Elaborated to customers the benefits of opening up a rewards credit card on the sales floor.

Buffalo Wild Wings, Petersburg, VA September 2012 – February 2013

Server

Greeted and took guest food orders and entered orders into the system.

Served food and beverages to guest and ensured an exceptional dining experience.

Bused and set tables and collected and accurately processed guest payments.

All American Steakhouse, Woodbridge, VA July 2012 – August 2012

Server

Received and took guest orders and processed in a timely manner.

Prepared and served meal accompaniments to guests.

Bused and set tables, as needed and collected and accurately processed guest payments.

Intersolutions, Inc., Washington, DC May 2011 – August 2011

Front Desk/Concierge (Temp)

Worked as the first point of contact to residents and guest at upscale apartment communities in the Washington Metropolitan Area on weekly, daily and on call assignments.

Signed for and retrieved package for residents and provided information on the facilities and services.

Recorded residents’ complaints and service request for the property manager.

EMPLOYMENT (continued)

Justice (Formerly Limited Too), VA & NC June 2008 – December 2008

Sales Associate

Provided customer service and processed outgoing merchandising by completing credit and cash transactions.

EDUCATION

Virginia State University, Petersburg, VA Woodbridge High School, Woodbridge, VA

Major: Psychology. June 2010 – Feb 2013 High School Diploma - June 12, 2010

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