Customer Service Manager

RAVINDRA KINKAR

***, ******* ****

Etobicoke, ON M9W 3H9

416-***-****,

416-***-**** (cell)

**************@*****.**.**

HIGHLIGHTS

OF QUALIFICATIONS

* Over 25 years experience in banking industry.

* Over twelve years experience in leading teams of 20-25 people.

* Over 10 years experience in Administration procedures.

* Responsible for preparation of Annual budget and its implementation, including monitoring of internal controls.

* 2 years experience in Internal Audit and inspection

* Strong analytical, communication and management skills

* Reliable, "can do" attitude, comfortable working with all levels of management

* Demonstrated excellent skills in dealing with clients and providing quality customer service.

* Achieved tight deadlines, completing assigned tasks independently.

PREVIOUS

EXPERIENCE - In India

1992

– 2006 - Branch Manager - Cosmos Co-operative Bank, Pune, India

* Successfully monitored large commercial banking mortgage accounts.

* Achieved performance targets 95% to 110%, leading the branch to achieve the best branch award.

* Successfully set up two new branches of the Bank.

* Led a team of upto 25 members, identifying training needs of staff & arranging for training.

1985

– 1992 - Assistant Manager - Cosmos Co-operative Bank, Pune, India

* Successfully handled most of the duties included as Branch Manager, with lower delegated authority, & limited to the Branch / section.

1981

– 1985 - Customer Service Representative - Cosmos Co-operative Bank, India

* Provided excellent & effective service to clients while acting in the best interests of clients & the Bank.

EDUCATION

1.Master's

Degree in Commerce - University of Pune, India. Major - Advanced Accounting

2.Diploma

in Business Management - University of Pune, India

3.Bachelor's

Degree in Commerce - Shivaji University,

India.

EXPERIENCE

- In canada

March 2008 to June 2008

. working as a customer service reprentative in financial service industry in Toronto.

July2008 to Oct 2010

. Working as a Assistant Manager in hospitality industry for more than two years, in Down town Toronto.

Nov 2010 to July 2011

. Working with Charitable Organization In Canada and India.

REFERENCES – Personal and Work Reference – Available upon request

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