Manager Sales

OBJECTIVE

Development of talent at all levels with high levels of passion, energy, motivation,

organizational details and a desire to be the best and use my experience to advance and promote.

EDUCATION

Sam Houston State University 1982-1985

BBA Management May 1985

State University of New York 1980-1982

Transfer

EXPERIENCE

Williams Sonoma General Manager – 2015-Present

$3 million/unit

Increased sales from being down 16%) on the comp to presently being up 1.3%

Developed and executed strategies to drive sales and build customer loyalty through store programs including but not limited to; networking, culinary classes and events, credit card, gift registry and community outreach.

Modeled exemplary service and ensured managers performed effective floor supervision to drive sales while maintaining exceptional customer service and visual presentation.

Macys Corporation Sales Manager – 2011-2015

$31 million/unit

Implemented a hire/staffing/training plan focused on customer focus and high standards through daily coaching, weekly one-on-ones, and goal incentives Target Corporation STL - Store Team Leader/GM – 2008-2011

$35 million/unit

Implemented areas of responsibilities, onboard training, increased leadership, span of control and delegation

Manager of the Year - 2010, 3 consecutive years of score of 100% health and sanitation scores in Starbucks and Pizza Hut

BKC Company Business Manager, District/Region– 2004-2008

$15 million/year, 10 stores

Implemented collaboration with human resources improvements with recruiting new management candidates and onboard training development Development of mgmt. team to set processes in place of each store becoming a training store

Rookie of the Year – 2005, promotion of 5 GMs and 19 AMs Cracker Barrel Old Country Store Multi-Unit District Manager– 1995-2004

$37-$45 million/year (restaurant/retail), 8-10 stores

Developed new staffing programs, new floor plans, enhanced onboarding associates, development of a take-out menu, and holiday bulk food orders created a fun environment and had monthly meetings

Created district monthly recognition meetings with assigned captains ROBERT MAINO

16147 Chiswell Lane Beaverdam, Va 23015 804-***-**** ********@***.*** of areas of responsibilities

Promotion of a DM, 8 GMs, and 17 AMs

Lowest guest complaints in company – 2004, Lowest management turnover in company – 2003, Lowest district employee turnover in company – 2003, Most district awards received in company – 2003, District NOI best % improvement in company – 2002 & 2003, Best in region 12%+ in sales over previous year – 2003, District manager Rookie of the year – 2002, District NOI Best % improvement in company, Manager of the year – 2000 & 2001

(two years in a row)

Wyatt’s Cafeteria Inc Multi-Unit Distric Manager – 1993-1995

$10 million/year

Development of 6 GMs, 12 AMs, and 300+ culturally diverse employees

Exclusive caterer to Mayor’s Gala Ball Event

Internal promotions under my leadership: 2 GMs and 2 AMs Poncho’s Inc General Manager – 1987-1993

$2 million/year

Development of 4 salary managers and 60+ culturally diverse employees.

General Manager of the year - 1990, Highest volume in district and only drive-thru take-out service

CCK Enterprises/Grocery Store Owner and Operating Manager – 1985-1987

Complete store operations and marketing

Double digit increase sales annually

SKILLS

Global Business Acumen - Understand the complexity of business on a global scale. Embrace cultural and individual differences with empathy. Work with the nuances of specific local cultures to make informed decisions.

Strategic and Analytical Capability -- Ability to think globally, strategically, and objectively. Effectively translates data into actionable insights, strategies and financial plans.

Leading Teams -- Attracts, develops and motives the talent needed for current and future business requirements. Articulates an inspiring vision for the future, establishes high performance expectations and sets example through own behavior. Ensures alignment of individual goals with overall business objectives. Coaches team members to success and holds individuals accountable for achieving results.

Drive for Results -- Credibility earned through delivering results. Balances urgent and effective action, commitment to excellence, taking initiative to resolve problems and work quality. Demonstrates high initiative and provides leadership in a project-oriented environment.

Effective Communication -- Communicates clearly and effectively with associates at all levels, board members, external partners and customers. Strong verbal and written presentation skills including the ability to communicate complex ideas in a simple way and to tailor key messages and presentation style to multiple audiences.

Influence and Collaboration -- Builds and sustains collaborative relationships at multiple levels in the company. Able to work through complex disagreements and conflict to achieve resolution. Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company

REFERENCES

On Request

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