Customer Service Management
Resume:
Pamela L. Coleman
Loveland, CO Larimer County 80538
970-***-**** (cell)
**********@*******.***
SKILLS:
*Budget Development/Review *Microsoft Office, suite *Website integration
*Develop Education Programs *Project Tracking *Customer Service
*Multi-tasking/organization *Policy Review/Development *Marketing
*Event Coordination *Conflict Resolution *Planning
*Research and Analysis *Self & Staff motivation *Flexibility
*Work management/delegation *Goal setting & measuring expectations
P R O F E S S I O N A L E X P E R I E N C E
City of Longmont, LPC Administrative Supervisor
*Supervise administrative staff *Budget, Billing programs *Work with Business Group, analysis
*Customer Service *Website Management *Work with Customer Service/Marketing
*Records Management *Website Management *Develop Standard Operating Procedures
*Goal setting for workgroup *Track variety of spreadsheets *Review Standard Operating Procedures
*Analyze reports, process *Database Management *Facility Management
*Conduct Satisfaction Surveys for department
Management Specialists Community (HOA) Manager
*Schedule/Conduct Meetings *Develop HOA Budgets *Work with Boards, Contractors & Owners
*Customer Service *Administrative support *Weekly inspections of communities
*Project Management *Monitored Reserve Budgets *Records Management
University of Northern Colorado, Dining Services Department Program Assistant/Coordinator
*Customer Service *Program Development *Developed training program for staff
*Marketed meal plans *Supervisor *Scheduled Special Events/Promotions
*Tracked Marketing budget *Developed Marketing Strategies
Colorado Air National Guard, Space Transition Team Administrative Technician
*Customer Service *Clerical Support *Special Reports, Phones, Meetings
*Budget review/report *Top Secret Security Clearance *Research and analysis for the unit
Total Time in Service 1/1988 to 5/1998
E D U C A T I O N
University of Northern CO, Greeley, CO Bachelors in Psychology June 1992
University of Phoenix, Denver, CO campus Masters in Business Organization Management May 1998
Continuing education courses and seminars: See attached
Course
HR Specialist Course - Certificate Obtained
Secrets to Boosting Employee Performance Course - Certificate Obtained
HR Specialist - Certificate Obtained
Facilitating Meetings
How to give effective performance feedback
Critical Thinking & Problem Solving Skills
Emergency Response & Disaster Planning
Effective Criticism and Discipline skills
Dealing with the Dreaded "C" Conflict in the Workplace
Enforcing Employee Wage Garnishments
How to Handle Emotionally Charged Situations
Effective Criticism and Discipline Skills for Managers
Ethics in the workplace
Managing Employees who have rotten attitudes
How to Legally Terminate People with Attitude Problems
How to avoid mistakes when reading/signing contract
Overcoming Employee Resistance to Change
The Managers Guide to Handling Employee Conflict
Entrepreneurial Thinking
Dealing with the Dreaded "C" Conflict in the Workplace
Exempt Vs Non Exempt
Developing Trust & Respect in the workplace
Effective Workplace investigations
Building Trust & Co-operation across organizational lines
Business Communication Strategies - Certificate Obtained
How to Conduct a Competitive Pay Analysis
How to Read financial statements
How to Control Workers Comp Costs
Writing with Diplomacy, Tact & Finesse
Assertiveness Skills Positively Successful Communication
Preventing & Handling Workplace Violence
How to Create & Present business arguments for ideas
Creating Better Understanding through Active Listening
Employee Benefits Communication
Be an Effective Communicator who gets results
Communicating with Tact
How to Create a Cost Effective Benefits Package
Collaboration skills in the workplace
Tough as Nails Negotiator
Health Savings Accounts
Handle Emotions under Pressure
Variable Compensation - Develop a Salary Incentive Program
Supervisor Course - Certificate Obtained
Working with Difficult & Challenging People
What's working in wellness programs
Top 10 Management Survival Skills for 1st supervisors
Guide to giving directions, feedback and constructive criticism
Other Courses Taken
Professional Development - Certificate Obtained
Setting clear goals, expectations for employees
Creating Better Understanding through Active Listening
Communicating with Tact & Finesse
How to give effective performance feedback
Confidence & Assertiveness Skills for Women
Assertiveness Skills
Delegation Skills for Managers
Top 10 Public Speaking Mistakes
How to Manage Priorities & Time
Turning around bad employee behavior
7 habits of highly effective family
Stress Free Organization Strategies
straight talk for unproductive underperforming
Top 10 Management Survival Skills for 1st time Supervisors
Reducing our stress level at work
Effective Criticism and Discipline skills
How to Avoid the Most Common Writing Blunders
How to Handle emotions under pressures
Manager guide to overcoming barriers to execution
How to be perpetually positive
Negotiations
How to Handle Emotionally Charged Situations
Breaking Bad Communication Habits
Working with Difficult & Challenging People
How to keep your employees engaged and inspired
Motivation & Goal Setting
Managing cross generation teams
How to be an excellent Communicator/Seminar
Emotional Intelligence - Certificate Obtained
Building Trust & Cooperation across organizational lines
How to Avoid the Most Common Writing Blunders
The Rise of Emotional Intelligence & Its Importance in the Workplace
bulletproof documentation
Leadership Skills for Women in Management
Emotional Intelligence & Self Awareness
guide to communicating unpopular decisions & changes
Group Goal Setting & Project Planning
Self-Management Skills
Advanced Excel
Managing Emotions & Stress
Social Awareness
Relationship Management
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