Customer Service Machine Operator
Resume:
Dear Prospective Employer,
My career has consisted of a number of skills and qualifications. I have served as a Machine Operator, Order Picker, Data Entry Clerk, Packer, Scanner, Warehouse Clerk, Material Handler, Shipping & Receiving Clerk, Packer, Production Worker and Assembler
If you are searching for an energetic, self-motivated team leader and team player, who work well and enjoy working with and serving people, then I feel I am just the right person you are searching for.
I would greatly appreciate the opportunity to meet with you.
Sincerely,
Shaquella King
Shaquella King
132 Pitts Griffin Dr.
Madison, AL 35756
**************@*****.***
HIGHLIGHTS OF QUALIFICATIONS
Self-motivated and confident in making independent decisions, even under stressful situations.
Proven ability to work efficiently, well organized, and able to meet deadlines
Enthusiastic working style and attitude reflecting pride in contributing to the mission
Completed task or qualifications early, far better than expected
Plans, prioritizes wisely and with exceptional foresight
Reliable, dependable, seeks extra responsibilities and takes on extra jobs
COMMUNICATION & PUBLIC RELATIONS
Personable and persuasive in communicating creatively with thousands of customers from all cultures, different economic backgrounds, and different ethnic backgrounds
Provided exemplary and effective public relations and communication
Proven ability to communicate effectively in diverse environments
Displayed strong interpersonal and oral communication skills
Customer Service and Public Relations
Provided exemplary and effective public relations and communication for thousands of customers
Personable and persuasive in communicating creatively with thousands of customers from all cultures, different economic backgrounds, and different ethnic backgrounds
Proven ability to communicate effectively in diverse environments
WORK HISTORY
Technicolor (Formerly Cinram) July 2014 – Jan 2017
4905 Moores Mill Rd,
Huntsville, AL 35811 256-***-****
Data Entry Clerk
Maintains database by entering new and updated customer and account information
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Responsible for performing data entry work using a personal computer and appropriate software; entering, updating, researching, verifying and/or retrieving data into/from various systems; and ensuring the accuracy and confidentiality of information recorded.
Shipping & Receiving
Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment by performing the following duties to quality and productivity standards. Operates lift trucks or hand trucks to convey, move or hoist materials to proper departments or areas.
Receive incoming shipments and compare items to work orders provided by supervisor
• Count items to ensure that the correct number have been received
• Determine storage areas for incoming shipments and allocate appropriate space within the warehouse
• Assist in physically moving incoming items to designated storage areas and supervise storage activities
• Look through work orders to determine order picking activities and pick orders according to the specific instructions provided
• Match order information in order cards with information on picked items to ensure conformity
• Operate forklifts to pick heavy boxes and transport them to checking areas
• Ascertain the quality and quantity of picked items and ensure that they are safely delivered to the delivery pallet
• Assist in loading and unloading trucks and determining safe ways of stacking items on the truck and retrieving items in a safe manner
• Record damaged or defective items and replace them according to company policies
• Handle returns and exchanges by ensuring that reverse distribution processes are followed properly
• Ascertain that all incoming and outgoing shipments are properly labeled and that correlating documents are available with each shipment
• Select the method of consignment utilizing knowledge of shipping procedures, routes, and rates
• Arrange for a carrier vehicle or pickup
• Compare the amount and identification numbers of goods against orders
• Post weight and shipment charges
• Maintain files of shipping records
• Trace missing or lost shipments
• Assemble wood and cardboard containers or pick pre-assembled containers
• Route products to departments
• Attach identifying information and delivery instructions on containers
• Organize records of goods shipped
Machine Operator
Operated mill, lathe, drill, automatics, hone and lap, numerical control equipment and burr efficiently and safely
• Read blueprints, work from layouts and dimensions on drawings to perform assigned tasks
• Loaded, aligned and operated machines per drawing instructions
• Utilized micrometers, vernier calipers, overhead crane and hand tools
• Weighed ingredients to specific quantities using calibrated scales and balances
• Monitored machines for problems and troubleshooted problems
• Checked raw materials for quality and quantity ahead of loading into machine
• Prepared raw materials to be loaded into the machine
• Prepared tooling for changeovers and performed machine changeovers.
• Followed production instructions of supervisor to ensure quality
• Interacted with customers and visitors
• Carried out basic calculations with aid of a computer and calculator
• Followed written instructions and batch records
• Maintained quality and quantity with strong sense of accountability and high standards
• Completed relevant documentation
• Cleaned and maintained equipment and work area
● Adept at using and maintaining packaging equipment
● Proven ability to perform repetitive work quickly and perfectly
● In depth knowledge of safety practices and hazards related to machine operations
• Set up machinery and assemble stations
• Plan and assign work tasks in order to meet production goals efficiently
• Perform general and preventative machine maintenance tasks
• Perform limited quality control checks as directed
• Ensure that all machines are in perfect working orders at all times
• Clean and maintain work areas as directed
• Assisted machine operator by handing tools
• Provided assistance in repairing machines as instructed
• Cleared and cleaned work areas
• Kept equipment clean and in an organized manner
• Loaded raw materials on to machines as instructedMaterial handler
Assemble crates, load and unload materials from trucks
Performs the physical or administrative tasks involved in the shipping, receiving, order fulfillment, storing and distributing of materials, parts, supplies and equipment.
Unpack and check goods received against purchase orders or invoices
Operate pallet jacks and forklifts (non-certified)
Scan the material manually while stocking
Pack the material appropriately before loading it for dispatching
Locate raw material and packed products
Operates the stretch wrap banders.
Unpacks, examines and routes incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages
Obtains copy of production schedule or shipping order and transports material or equipment to and from designated areas in the facility
Loading and unloading goods from vehicles such as trucks or aircraft
Moving goods packed on pallets or in crates around the storage facility
Stacking goods in the correct storage bays, following inventory control instructions
Checking loads are secure
Stacking empty pallets
Performing daily equipment checks such as recharging the truck’s battery and lubricating equipment
Removing machine attachments and waste material from machines
Examining products to verify conformance to quality standards
Dumping materials into machine hoppers
Forklift Operator
Responsible for operating a forklift to move, locate, relocate, stack, and count merchandise. The Operator is accountable for the safe and efficient operation of the vehicle and may also be required to perform Order Filler and Checker duties. Receiving/Put-Away: Unload inbound shipments safely and move product to storage locations.
Efficiently stack and store the merchandise in the appropriate areas.
Quality: Ensure inbound and outbound shipments are accurate and free of damage. Report quality variances. Order Picking: Pull and prepare product for shipment, ensuring that the exact number and type of product is loaded and shipped.
Perform picking duties in an efficient manner that meets customer service standards.
Loading: Efficiently move product from staging and/or storage areas into rail cars or trailers. Equipment: Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment.
Use radio frequency equipment for picking, receiving, put away, and load functions, as required.
Maintain the facility’s equipment and materials in a neat, clean, and orderly fashion. On a daily basis, inspect and perform minor maintenance on the forklift or other equipment.
Operate all equipment in a safe and efficient manner following prescribed work methods. Inventory: Keep appropriate records and reports to guarantee that tight inventory control and security are maintained. Assist in physical inventories.
Ensure proper stock rotation. Safety, Sanitation, Security: Maintain a clean, neat, and orderly work area.
Assist in maintaining the security of the warehouse. Conduct operations in a manner that promotes safety.
Comply with OSHA and MSDS Standards. Maintenance: Perform or assist in building, grounds, and equipment maintenance as required.
Order Picker
Manages pick ticket orders
Pulls warehouse items from the shelves based on number, size, color, quantity, and quality requirements
Ensures that orders are accurate
Stages items correctly for delivery
Operates handling equipment and ensures safety regulations are followed
Plans and monitors product storage and dispatch
Oversees stock replenishment
Monitors stock control systems and processes specific orders
Ensures warehouse goals are met
Maintains a high level of health and safety standards
Shrink wraps products to pallets
Loads delivery vehicles
Packs warehouse orders as necessary
Operates scanners so that the proper order is picked and inventory is managed accurately
Performs other general warehouse duties as needed
Cracker Barrel May 2011-July 2013
Server
Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
Transmits orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests.
Keeps kitchen staff informed by noting timing of meal progression.
Serves orders by picking up and delivering patrons' choices from bar and kitchen; delivering accompaniments and condiments from service bars.
Responds to additional patron requirements by inquiring of needs; observing dining process.
Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs.
Concludes dining experience by acknowledging choice of restaurant; inviting patrons to return.
Obtains revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host person; returning change or credit card and signature slip to patrons.
Contributes to team effort by accomplishing related results as needed
Greet guests and patrons personally as they enter into the establishment
• Receive and record dining reservations on the telephone
• Ensure the proper setup of dining and service areas
• Offer appropriate seats using truly personable demeanor
• Politely request guests to wait in waiting area if no table is available
• Ensure neatness and cleanliness of stations
• Present menus, make recommendations and take orders
• Ensure the quantity of food is sufficient to cater to the number of guests
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion
• Maintain clean and organized tables and work area
• Assist room service staff when needed
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant
• Resolve guests’ concerns in a prompt manner
• Prepare food and beverages when needed
• Liaise between staff and customers to ensure great service
• Order table linens, napkins and other dining room supplies
Williams Sonoma Oct 2009- June 2006
GIFT WRAPPER
Wraps and decorates customer's purchases with gift-wrapping paper, ribbons, bows, and tape in retail store.
May collect money and make change for gift-wrapping service.
May assist customer to select appropriate wrapping materials.
PACKER
Stack and pile finished goods into containers.
Prepare goods for shipment.
Pack them following a specific set of instructions.
Clean and prepare containers for packing.
Check to ensure containers are damage free.
Verify if items pulled out of package are correct.
Maintain database of packages.
Fill out Forms and papers to record measurement, weight, and product count.
Keep track of inventory.
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks.
Seal and label each container.
Move completed packages for loading.
Load or stuff different products or merchandise.
Count items.
Review packing lists.
Mark and label containers.
Seal containers with glue and fasteners.
Tag containers with marking tools.
Select Staffing September 2009- September 2012
5425 E Raines Rd #11
Scanner
Compiles lists of events from photographs of bubble chamber, cloud chamber, or other particle detector, and operates machine to record characteristics of events into computers: Observes projected photographs to locate particle tracks, locate and count events indicated by tracks, and identify nature of observed events.
Receives instructions from scientist directing project as to specific events that are important in experiment, and identifies such events from other events.
Turns cranks to move projector and locates point on track under crosshairs of eyepiece.
Enters data into computer to record coordinates of particles.
Repeats process to record successive stages of tracks resulting from each event to provide information for scientists to identify particles
May use microscope fitted with scales and protractors to scan photographic emulsions previously exposed to direct radiation and to compute direction, angle, length, curvature, density, and depth of tracks from standard formulas
WENDY’S, October 2006-October 2008
2180 Covington Pike, Memphis, TN 38128 901-***-****
Greet guests when they walk in the restaurant
Prepared checks that itemize and total meal costs and sales taxes
Served food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Stocked service areas with supplies such as coffee, food, tableware, and linen
Kentucky Fried Chicken December 2005 - May 2006
6028 Stage Road, Bartlett, TN 38134 901-***-****
Greet guests when they walk in the restaurant
Prepared checks that itemize and total meal costs and sales taxes.
Served food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Stocked service areas with supplies such as coffee, food, tableware, and linens
EDUCATION
I graduated from Dr. Benjamin L. Hooks JobCorp, and I obtained my Medical Office Support Certificate. I am currently attending GED classes at JF Drake State Technical College and preparing for graduation in May.
COMMUNITY SERVICE
2015-Current Volunteer with New Hope Outreach Center, Huntsville, Al for community outreach
2009-2013 Volunteered with New Hope Outreach assisting with serving food, clothing, and shoes for the Homeless community
2008 Delivered Thanksgiving Meal and Christmas gifts to Seek Ye The Old Path Women’s Homeless Shelter, Memphis, TN
2007 Volunteered for National Kidney Foundation Walk, Memphis, TN
2007 Volunteered to serve lunch at Memphis Union Mission
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