Customer Service Sales
Resume:
Charles M. Baker
Germantown, TN 38138
*******@***.***
Professional interpersonal style and solid experience with a diverse range of operational, technical and customer service positions and computer systems. Extensive science and business background using out of the box problem solving when approaching everyday workplace situations. Desire to expand my current skill set into areas that will allow for new career growth and stability as part of an innovative team.
Work Experience
Accelerated Service Advisor
Acura of Memphis Memphis, TN July 2016- Present
• Ascertains automotive problems and services by listening to customer description of problems, conduct inspections, take test drives and examine service schedules.
• Verify warranty and service contract coverage by examining records and papers.
• Develop estimates by costing materials, supplies and labor: calc customer payments.
• Prepare repair orders describing symptoms, problems and causes and required services, obtaining signatures and entering RO into database.
• Maintains rapport by explaining estimates and completion date; estimate approvals, maintaining records of problems and corrective actions.
• Updating job knowledge through continuing educational credits.
Machine Tech/ Metrology
View, Inc. Olive Branch, MS July 2012- Dec. 2015
• Responsible for mitigation of defective product prior to shipping using laser repair systems.
• Provide first response laser calibration and troubleshooting of the laser tool for the plant.
• In charge of basic training/certification of new personnel assigned to Metrology department.
• Supervise and coach production personnel.
• Learn industry specific computer systems/ contribute to modifications as needed.
• Work daily with R&D personnel in problem solving and continuous process improvement.
Plant Supervisor/Regional Distribution Center
Ashland Chemical Memphis, TN December 2007 to August 2011
•Position eliminated due to entire Distribution Division being sold off.
• Redesigned delivery routes to increase on-time customer satisfaction to 99%.
• Tracking and communicating daily production goals and assignments.
• Leading shift production activities as appropriate.
• Supervise and coach production personnel via classroom and online learning.
• Learned industry specific computer systems as needed (SAP, KRONOS, etc.).
• Engaging hourly personnel in problem solving and continuous process improvement.
• Created plant and equipment maintenance schedules to maximize services availability.
General Manager/Sales
Redline Unlimited, LLC Memphis, TN
• Sales of Autos and startup of internet presence for car and car parts business.
Ramp Agent/Call Center Agent
FedEx Corporation Memphis, TN
• Hub Distribution Operations/Customer Service- Call Center.
Education
Bachelors of Science
Christian Brothers University Memphis, TN May 2005
Certification
National Career Readiness Certificate #5H2D8V1C7JV5
https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=5H2D8V1C7JV5
References
-Dr. Edward Trouy, D.D.S.
-Doug Daniel, lead tech
-Jeremy Smith, Teacher
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