Customer Service Marketing
Resume:
Karen Kirlew
* ******* *****, **** ***** Gardens, FL. 33418
***********@*****.***
Professional Profile
Objectives : To obtain a position in your company either in customer service, management or marketing
§Customer Service
§Marketing Director
§Reservations/Revenue Management
§Excellent communication skills, both written and verbal
§Ability to coach, train and motivate team members
§Provides open and fair feedback
§Prep of advertisements and website
§Conflict resolution
Professional Accomplishments
Marketing
§Internet
§Social media
Professional & Residential
§County based municipal experience
Customer Service
§An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
§Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
§10 + years of experience providing customer support in busy work environments for public utility, hotel and corporate industry employers.
General Management
§Leadership and People Management - attract, motivate, coach and develop team members
§Project Management - manage successful projects, risks, costs and project teams
§Communication - project voice, speak with senior management and present project objectives
§Business Management - understand strategy, decision-making, work flow and vital business function
Work History
8/23/2011 - Present
Marketing Manager, Flamingo Plumbing, West Palm Beach, FL
2009-2010
Reservations Manager, Brazilian Court, Palm Beach FL
2005-2009
Reservations Manager, Embassy Suites, Palm Beach Gardens, FL
Education
* Marketing *
Hofstra University B.B.S
Hempstead, New York
[1993]
References
Available upon request
Contact this candidate