Technical Writer
Resume:
*********@*****.***
PROFESSIONAL EXPERIENCE
Abbott (Formerly St. Jude Medical)
Technical Writer I April 2016 – Present
Write global customer complaint response letters for Cardiac Rhythm Management (CRM) medical devices.
Maintain records and files of work and revisions.
Communicate and build relationships with internal sales representatives, lab and data analysts, technical services engineers, and various managers.
Design and format technical writing templates for controlled documentation.
Review and peer-edit the work of fellow co-workers to ensure the production of high quality letters within the CRM technical writing group.
Collaborate with physicians, internal scientists, developmental staff, and coordinating personnel to design straightforward communication material.
Nationstar Mortgage
Policy Analyst I (Technical Writer) Aug 2014 – Apr 2016
Create, maintain, and publish Policies, Procedures, Standards, and technical documents for use by business end user.
Conduct research by interviewing subject matter experts, reviewing existing documentation, and assemble information from the system or product being documented.
Prepare, edit, and conduct gap analysis, and deliver all documentation in accordance with existing editorial style guide.
Manage and work custom SharePoint Request queue to resolve general questions, issues, and requests submitted by the business within the time frame required by the service level agreement.
Send out reports to team for individual aging requests.
Meet daily and weekly goals to ensure efficient productivity for documents and SharePoint requests.
Document and distribute meeting minutes for departmental meetings to the entire team. AlphaBEST Education, Inc.
Site Manager Aug 2013 – Present
Responsible for the daily operation a quality after school child-care program consisting of 6-8 assistants, 1-2 teachers, and a maximum of 120 children.
Maintain program up to Texas State Licensing Minimum Standards for Child-Care Centers and company policies and procedures.
Supervise and train staff members while ensuring adherence to all company policies and procedures.
Work collaboratively with peers, sharing program related information and collective tasks.
Keep and maintain all appropriate records for students, staff, and program inspection and building safety.
Maintain family billing accounts and insured all accounts are current. Site Assistant Aug 2008 – Jul 2013
Provide constant supervision of children and assure students are never left unsupervised under any circumstance.
Plan and facilitate core programming to advance the physical, social, emotional, and intellectual development of children.
Continually monitor environment, including outside play areas to maintain a safe and healthy site. EDUCATION
University of North Texas August 2013
College of Education B.S. in Kinesiology
College of Arts and Sciences Minor in Social Sciences
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