Technical Support Network Engineer
Resume:
U.S. Resident **** **st #*** Galveston, TX *****
Skills and Expertise
Responsible and reliable Network Engineer with Bachelor’s degree in Telecommunications Engineering. Certified CISCO CCNA, CISCO instructor, able to learn quick new networking technologies in a great team working environment.
Technical Support
Troubleshooting
Network Security
CCENT
CCNA
Intro to Cybersecurity
Introduction to IoE
Wireless LAN Security
Wireless Routers and configuration
Wireless Technologies and standards
Wireless LAN Networks
Cisco Routers
Cisco Switches
Netacad
Software Applications
Putty, WireShark, VLSM Calculator, Virtual Box, PacketTracer, MS Office
Education & Certifications
B.S. Telecommunications Engineering, Technical University Sofia, Bulgaria December 2013
CCNA R&S 2017 Verification No. 428134168879ESBH
CCENT 2016 Verification No. 427014169814ENAF
Work Experience
Galveston College, TX January 2017 – Present
Interim Instructor - Cisco Networking Academy
Responsible for reporting student grades, attendance to 3rd party
Developed ancillary curriculum study materials
Instructed and supervised students in Cisco coursework related to:
Installing, configuring, building and troubleshooting medium and large networks using CLI IOS and routing protocols single and multi- area OSPFv2,OSPFv3, EIGRP,MD5, RIP, RIPv2
Security-password encryption, sticky ports, ACLs standard and extended, SSH
DHCP Pool, DNS and NAT
Programing switches catalyst 2960 and VLAN, trunk, STP
RSTP, PVST+, EtherChannel, Frame-Relay
HDLC, PPP, PAP, CHAP authentication
Intro to Cybersecurity
WLAN components, WLAN Security, WLAN routers and AP configuration
San Luis Resort and Hotel, Galveston TX February 2015 - November 2016
Bartender/Trainer
Responsible for the staffing of 3 stations and customer satisfaction
Trained 30 employees in Front of house procedures, and company policies, and Workstation software.
Bulsatcom, Bulgaria November 2014 -February 2015
Network Technician intern
Perform Move / Add / Changes on Cables
Perform installation, service and maintenance for devices (Switches and LAN Routers).
Assist customers and agents in support of services.
Configure network hardware
Workstation Implementation - Configure and implement new workstations.
Troubleshoot basic network connectivity issues.
Issue the daily operations status report and project status reports as required
Globul, Bulgaria Summer 2013-Internship
Technical Support
Answer phone contacts promptly and professionally
Create a ticket for new calls into the case management tool
Identify and resolve customers request, problems using the relevant knowledge base tools and other technical resources
Fully document every ticket, including all resolution steps
Ensure constant self-development using day to day work, web based training, and any other available tools
Schliterbahn, Galveston TX Summer Internship 2011, 2012
Food and Beverage Supervisor
Responsible for the setup, inventory and management of 18 work stations, and the daily supervisions of up to 100 employees.
Coordinated and helped organize catering events for over 1000 people
Languages Spoken: Bulgarian, English, Spanish
References
Dr. Rebecca Horecky Stout
Director of Continuing Education –Galveston College
4015 Ave. Q
Galveston, Tx 77550
******@**.***
George Crossland
Interim Director of IT- Galveston College
4015 Ave Q
Galveston, Tx 77550
**********@**.***
Yulian Angelov – IT Support Specialist at EMR Support Group
********@******.***
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