Technical Support Active Directory
Resume:
David Hopkins
acz3od@r.postjobfree.com
Garden Grove CA 92841
I enjoy helping people! Utilizing my customer support skills and technical knowledge, I look forward to improving customer satisfaction, protecting the company and assisting with company growth.
Technical Software and Hardware Knowledge
20 yrs. experience of installing, configuring and supporting Windows based environments. 10 yrs. experience with supporting and troubleshooting Networks and related devices. I have well rounded troubleshooting skills and pride myself in great customer support. I have Dell hardware certifications for Desktops and Portables, as well as for customer handling skills.
Software - Windows XP/Vista/7. Windows Server 2000/2003/2008. Linux Installation and Administration. Active Directory. TCP/IP, DHCP and DNS. Office 2003/10. Cisco IOS support and maintenance, including backups and upgrades. MS Terminal Server and Citrix. Microsoft SQL 2000/2005 DB management and maintenance. IIS management. Altiris, Veritas, HP SmartStart, HEAT, GoldMine, Liberty Imaging System.
Hardware - HP Proliant Servers, including blade products. Dell PowerEdge servers. RAID. Cisco switches and routers, port and uplink troubleshooting. HP, Dell desktop and mobile platforms. Mobile devices. HP printers and Jetdirect cards. High to low level scanners, including Kofax adapters. FaxPress Servers. UPS systems.
EXPERIENCE
1/2012-Current Hopkins Computers - Contractor
Business and home computer/network support around Northern Nevada, as well as Southern California
01/2011-12/2011 Amazon.com Fernley NV
Las Vegas NV
Senior IT Support Engineer
Desktop, Server and Linux thin client support for 590K Sq. Ft Fulfillment Center
On-site Data Center maintenance and support
Phone system changes and upgrades, Avaya to VoIP
Change Management process for all maintenance tasks
Technical support of printers, PDA’s and projectors
Worked closely with FC Maintenance crew on all systems, including industrial proprietary software
Documentation for all systems and hardware
Succeeded in providing support within the SLA
Traveled to help on site support staff at other FC’s
Mentored Junior IT Techs, to improve customer service and technical skills
Lead team meetings daily to update swing shift on any open issues
Worked with other technical support departments, to insure all IT polices were followed and to insure protection of company assets
Hardware and Software purchasing
02/2010-12/2011 Self Employed - Computer Support
Small business PC hardware and software support
Installation, configuration and support of networks
Technical support of printers, PDA’s and projectors
Consulting on hardware and software purchasing
8/2008-8/2009 Western Digital - Lake Forest CA
Test Technician
Testing and validation of Enterprise Hard Drive firmware changes
Testing and resolving customer reported field issues with Windows and Linux Operating Systems
Western Digital Authorized Vendor testing and validation for Intel Server Chassis certification
Testing and certification of Western Digital Enterprise drives for Pelco Network Security Surveillance Systems
5/2007-6/2008 Hopkins Computer Service - Self Employed
Business and home computer/network support. PC and server installation
Upgrade recommendations and implementation
6/2001- 4/2007 First American SMS Irvine, CA
System Administrator
Responsible for all Server, PC, software and printer support for 400+ employees, including remote sites. LAN/WAN troubleshooting. Security auditing and resolution. Server Backup administration and configuration. Active Directory user and computer management
Building, implementation and support of all File, IIS, SQL, E mail, Active Directory, DHCP and Terminal Servers. Remote site and data center management using Altiris
Education 1991-1993 ITT Technical Institute Anaheim, CA
A.A.S Electronic Engineering Technology- 3.9GPA
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