Customer Service Representative

Shawanda Medina

** ***** ****** ********, *** York 11208

347-***-**** • ******.********@*****.***

Key Qualifications

● Bilingual- fluent in Spanish

● Self-motivated; able to learn on own initiative

● Excellent record of dependability and reliability

● Versatile and multi-skilled person

● Ability to work with people from diverse backgrounds

● Organized, detail oriented, strong communication skills, team player, and works well under pressure.

Work Experience

● DSNY Brooklyn NY

● As a dsny street cleaner, I’m dependable and trustworthy. I cleaned public places where illegal garbage has been dumped. Cutting unwanted grass and trees down that has affected people of that community and public environments.

● OMG Jeans Manhattan NY

● As a Sales Associate, I served multiple customers in a short period of time, using suggestive selling techniques to increase sales. Organizing the display of merchandise. Representing the store in a professional and positive manner.

● Macys Queens NY

● As a seasonal sales associate manger, I trained new employees on how to give information to customers about products.Responding quickly and resourcefully to customer’s requests or concerns. How to appropriately organized products and place in the correct order. Making sure cashiers were properly helping customers and informing customers about special sales events and discounts. Willing to work late nights, overtime and weekends.

● Global Learning Center Queens, NY

● As a Teachers’ Assistant, I assisted students from various grade levels with school assignments and major projects also participated in educating adults with reading and writing a secondary language (English). I formed a communication for establishing and maintaining a mutual understanding and cooperation between my students and myself. Willing to take ownership of problems.

● Aerosols New York, NY

● As Sales a Key holder I occasionally opened and closed the store. Punctual and always on time for work. I also made sure that register transaction was in balance at the end of my shift . High energy levels. Creating and maintaining long-term 2011

2009

relationships with regular customers provided a clean and safe environment for all clients and co- workers .

Education

Technical Career Institute

● Studied psychology

● I have acquired and

● accumulated credits towards my Associate’s Degree. Richmond Hill High School

● Graduated with a diploma

Qualifications

I am a very meticulous professional with 5 years of extensive experience in customer service, computer service and customer interaction. I am a highly motivated fast learner who is willing to take on new tasks and apply them to further enhance my skills. I possess excellent oral, writing, and communication skills. I am well organized with a working knowledge of PCs; Microsoft Word 1, 2 and 3, Windows, PowerPoint, Excel & Access. Where communication is necessary, my bilingual background will increase profitability. The likely hood of Spanish only speaking customers is increasing my fluency in Spanish and contributes to our open communication. I am willing to work in various work locations, rotating shifts, flexible hours and inclement weather conditions References

Available upon request.

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