Customer Service State University

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Meline Manukyan

*** ******** ***. ****, ******* ON M4P 1L5 Tel: 647-***-****

Email: ***********@*****.*** LinkedIn: http://bit.ly/2hjwNAN Results driven, multilingual administrative professional with a breadth of experience in administrative support roles in non-for-profit, public and finance environments. Proven track record in document and records management, online system applications, workflow prioritization, and customer service. Attention to detail and big picture perspective with ability to work in a fast paced environment and meet tight deadlines that positively impacts streamlined daily office operations. SUMMARY OF QUALIFICATIONS

! Strong attention to detail; well organized, and skilled in setting priorities

! Proven interpersonal and communications skills with highly developed emotional intelligence

! Solid experience working with complex databases and software

! Accomplished and results-oriented individual with a strong aptitude for office administration and document management

! Demonstrated professionalism, respect for confidentiality and appropriate handling of sensitive information

! Quick learner; successful in mastering new skills through hands-on experience.

! Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and Keynote

! Banking in-house software: BMA, CAPTIVA, RIS, Remedy, FileNet

! Languages: English, Russian, Armenian

CAREER HIGHLIGHTS

Web Services Assistant, IESO (Government Sector) 2017 –to date

! Provide viable administrative support to enable transition to the new Independent Electricity System Operator (IESO) corporate website.

! Manage over 10,000 documents to make sure their smooth and efficient migration to the new website platform from the old web property.

! Manually extract documents from existing folders and/or web pages.

! Categorize and place the files into a new folder structure.

! Upload documents to the new website platform.

! Work with meta data such as renaming each file to the new required format in accordance with rules and standards.

Analyst, BMO Financial Group 2015 – 2016

! Provided administrative and document management support to two teams within the Client Account Administration department by sorting, prepping, scanning and photocopying different documents

! Managed portfolios of 6000 + files within Netsbitt Burns & Investorline for 3000 + clients, providing audit and reconciliation services

! Maintained security and safeguarding of customer information and privacy in accordance with Bank policies

! Digitalized physical files for internal audits, returning physical documents to bank branches

! Reviewed and processed documents by verifying information and entering data into in-house computer systems, including: RIS, FileNet, BMA, and Remedy 2" "Page"

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! Investigated missing or inaccurate paperwork and resolved discrepancies by contacting bank branches or reporting to team leads about escalations, demonstrating problem solving and analytical skills.

! Identified potential risk situations such as data noncompliance, money laundering and escalated issues as per bank guidelines

! Ensured accounts met Anti-Money Laundering Canadian requirements and international best practices (FATCA).

! Analyzed and processed trade authorizations and power of attorneys for different types of accounts, including: TFSA, RIF, RRSP, RESP, etc.

PROJECT COORDINATOR, World Wildlife Fund (WWF) 2011 – 2012

! Coordinated HSBC funded “Armenian Youth for the Environment” project while completing daily operational and administrative tasks

! Liaised between the implementation of non-governmental organizations’ community, rural and urban schools

! Participated in evaluation and interviewing committee for the selection of the best essay idea among the school participants

! Participated in review sessions with teammates to ensure the integrity of all documents and solutions

! Monitored and tracked project’s progress and handled any issues that arose

! Used project management tools to monitor working hours, budget, plans and money spent

! Created and maintained comprehensive project documentation, plans and reports

! Reported and escalated to management as needed

PROGRAM ADMINISTRATOR, World Wildlife Fund (WWF) 2007 – 2011

! Developed and maintained an up-to-date register of office assets by type in coordination with the finance unit for local accounting and insurance purposes

! Implemented the archiving policy based on contractual and legal requirements in coordination with the other services concerned

! Kept minutes of the regular office meetings, provided internal reports to staff members

! Assisted in preparation of communications materials by researching, writing, editing and proofreading the drafts

EDUCATION

M.Ec., Economics, Yerevan State University 2004

B.Ec., Economics, Yerevan State University

2002

PROFESSIONAL DEVELOPMENT

Live Your Potential: Women's Career Development Program, GLOBALJKIM 2016 Investment Funds in Canada (IFC) Certification to be completed 2017 Data Analysis and Interpretation Specialization, Coursera 2014 VOLUNTEER ACTIVITY

Program Assistant, International Research & Exchange Board (IREX Armenia) Internet Access and Training Program (IATP), funded by US Department of State 2004-2005

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