Customer Service Manager

Shanta Harris

*** ********* *****, *********, ** 28209 704-***-**** **************@*****.***

OBJECTIVE

To obtain a position that will enable me to use my strong customer relations background and my ability to work well with people. Capabilities include:

RELEVANT SKILLS

ØCustomer oriented

ØMedication administration

ØBehavioral observation

ØPeople person

ØSupply management

ØOrganized and reliable

ØCash handling experience

ØTeam player

ØFlexible

ØComputer savvy

EXPERIENCE

Administrative Assistance

Scheduled and coordinated meetings and appointments for manager.

Opened, sorted, and distributed incoming messages and correspondence.

Purchased and maintained office supplies while ensuring to adhere to budget.

Typically receives little instruction on day-to-day work, general instructions on new assignments.

Follows up via phone, mail, and/or fax for missing enrollment information

Customer Service Relations/ Rep

Provided high level of customer service and client relations based on outstanding communication and strong interpersonal skills.

Established and maintained effective business relationships with customers, improving communication between customers and the company.

Maintained excellent record of resolving problems and handling stressful situations.

Promptly answered telephone calls to reflect professional image.

Maintains frequent phone contact with provider representatives, third party customer service representatives, staff, and case managers.

Patient Care

Cleaned homes, ran errands, and attended doctor’s appointments with clients.

Performed frequent transfers and lifting, dressing, bathing, grooming and feeding for all assigned patients.

Monitored and noted any behavioral changes or new symptoms.

Maintained logs and records of travel, time, supplies used and care provided.

Helped clients maintain independent living with personal care assistance.

Performs related duties as assigned

EMPLOYMENT HISTORY

Dollar Tree 2014 - 2015

Hand & Heart Home Health Care 2009 - 2014

B&B Lawn Service 2005 - 2009

References available upon request

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