Sales Test Cases

Location:

Cumming, GA

Posted:

May 02, 2017

Contact this candidate

Resume:

Rangachary

(**+ Years with TechM and AT&T/DirecTV)

Salesforce Sr. Developer (Dev/Admin/QA/Release Management with Telecom/CRM/Health)

E-mail: *****.****@*****.***

Mob: 678-***-****

Linkedin - https://www.linkedin.com/in/rangachary-k-8403944a/

Objective:

Over 13 Years of IT experience in Development, Administration, Business Analysis with solid understanding of Business Requirements Gathering, user maintenance in Salesforce.com (Force.com) and Quality Assurance with a thorough knowledge of System, Functional, Regression, and Automation testing methodologies, also in Business Intelligence, Evaluating Data Sources, Translating Requirements into Specifications, Application Design and release management. I believe that my technical, functional and communication skills will enable me in facing the challenging career ahead, along with ensure quality meets the organization data standards and security.

Professional Summary:

5+ Years of experience in development, Admin, Quality Assurance and BA for Salesforce.com (Force.com).

3+ Years of experience with deployment management in SQL, PLSQL, JAVA, HPALM, ETL, Oracle, HTML5, Mainframes, VB Script, ANT, HTML, CSS, Content Management and Java Script.

8 Yrs of experience as ETL, Web, Mainframes Developer using Datastage, asp, COBOL/JCL/DB2, sql/plsql, dba, Oracle, Teradata in the Development area for large enterprise Environments over QA/BP/Production area.

24x7 Remote and On-Site Escalation Production Support, managing all deployments and patching works.

Working closely with the Environment Teams, project management, change control and release managers to ensure proper planning, deployment and environment stability across the enterprise.

Developed Test cases and plans, also created and maintained Defects using ALM Quality Centre.

Experience in project management of external application deployment tasks with AppExchange and commonly used SFDC Apps and Manage relationships with integration partners, consultants and current AppExchange service providers to drive project tasks to completion.

Integration experience in CTI Telephony using app exchange 3rd party applications and tools and with SAP using Informatica Cloud Tools. And strong communication skills both verbal and written.

Good with MVC and Aura Framework, developing custom applications running in Lightning Experience and Salesforce1 which support multiple devices.

Good in Develop, defining, roll-out the Release Management Strategy and Release Planning Process.

Maintain release packaging, release integrated scheduling, work intake priorities, manage the Release Exe of Development/Deployment lifecycle, Provide inputs to RLS Packaging/Integrated Scheduling activities.

Developed testing criteria based on requirements, use cases and traceability matrixes. Coordinates and conducts functional software testing utilizing all current testing tools available.

Responsible for Test case preparation, test data preparation, regression testing and production validation.

Develop and manage release management processes and procedures including approval checklists insuring software builds and releases meet business requirements, are installed correctly, execute with quality. Technical Support while UAT/Business Validation is going on.

Identify and evaluate new features and functionality related to the Winter, Spring, and Summer release management schedule provided by Salesforce.com

Maintain user accounts, roles, and profiles in the Salesforce.com application, also clean and current data in the Salesforce.com application. Customize Salesforce.com fields, page layouts, record types, profiles, and roles. Formatting and scrubbing of raw data and uploading into Salesforce.com.

Active participation in application’s requirement analysis, design and implementation, integration and providing deliverables for the testing. Familiar with all the stages of System Development Life Cycle.

Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.

Experience with Lightning Components, App Builder and Design and Workflows and Process Builder.

Works with Release Engineers, development teams and production support leads to understand impacts of branches, code merges and their approval process.

Responsible for execution, maintenance of Test Plans, Test Cases, Test Scripts, Test Specifications, Test Scenarios and Traceability Matrix.

Requirement analysis, Test plan creation/review, One Liners preparation and Test Scripts preparation, Test Execution and Validation of Test cases.

Developed and managed release management processes and procedures including approval checklists insuring software builds and releases meet business requirements, are installed correctly, execute with quality. Technical Support while UAT/Business Validation is going on.

Contact and Host the meetings with all the teams for each release while preparing the deployment plans.

Experience on Solid Salesforce.com with APEX API, APEX Triggers and solid understanding of Apex classes.

Good in using Salesforce data tools (Data Loader, Excel Connector, Demand Tools and Eclipse Force.com IDE).

Responsible for Support and drive sales and marketing projects, including documentation of business requirements, solution and technical design, test plan design, and coordination of testing with end users.

Experience with work flow, visual flow, Escalations, Process Builder, approval, Consoles and communities.

Design and implement custom objects and advanced functionality, based on project roadmap and strategic initiatives, good in Sandbox management, delivery of reports and dashboard through solid analysis of data.

Expertise in defining the requirements from end users view, document the requirements as Business Requirements Document (BRD) and Functional Requirement Specifications (FRS) and also assisting the technical team with functionality clarification.

Interacted with data modeler and business analyst to understand the requirement and the impact of the ETL on the business.

Developed ETL design documents to develop mappings, also prepared strategy to load historical and incremental loading of mapping and analyzed the source system data, which helped in designing the ETL rules

Expertise in Selenium automation using Selenium WebDriver, Selenium Grid, GIT, Maven, ANT and Jenkins.

24*7 Support, Maintenance, release management, Offshore, Onshore communication, and use to work on PMO Deliverables, like Deployment plans, Release Status, Issues Register, invites/chats and post validations.

Leads and co-ordinates the Go-Live activities including the execution of the deployment Plans and checklists before production deployment to the Management, business and all the channels.

Good on building, deploying managed packages and used SCM tools and good with agile/scrum processes.

Good with tools, SVN, VCS, Eclipse, JIRA, ANT and good understanding about automation of scripts.

Good in Release Management, Onshore development communication and use to work on PMO Deliverables, like Deployment plans, Release Status, Issues Register and invites/chats.

EDUCATION:

B.TECH from KITS (Kakatiya Institute of Technology & Science), KU, Warangal, Jul’ 97

CERTIFICATION:

Salesforce Certified – ADM 201 – Sept 2016 (Active)

Salesforce Certified – PD1 (DEV401) – Sept 2016 (Active)

Salesforce Certified - Service Cloud Consultant – Oct 2016 (Active)

Salesforce Certified – Teradata Database Basics – Feb/Mar 2009

ITIL 2011 Foundation certified at TCS internal - Jan 2017

WORK HISTORY:

Duration

Organization

Designation

Oct’16-Till Date

TCS-Eli Lilly Inc, Indianapolis IN, USA

Sr. Developer (Salesforce.com)

Aug’ 13-Oct’ 16

Tech Mahindra Americas Inc. ATL,GA, USA

Tech. Manager(3yrs@onshore)

Oct’ 06-Aug’ 13

Tech Mahindra Ltd, Pune, IND

Tech Lead (7yrs@offshore)

Aug’ 04-Oct’ 06

PATNI Computer Systems Pvt. Ltd. Pune

SW. Engineer(2.5Yrs@Offshore)

TECHNICAL SKILLS:

DETAILS

SKILLS/TOOLS

OPERATING SYSTEMS

Windows 9x/NT/XP/2008/2003/2000 and Unix.

LANGUAGE/SKILLS

Java, Shell script, PL-SQL, XML, SQL, Microsoft .NET, C# and Linux

VCS/CMS/DEFECT TRACKING/Deployment TOOLs

GITHUB, VSS, SVN, CMS, Maven, Changeset, Selenium, Maven, Jenkins, Eclipse, JIRA, Selenium and ANT.

Tools (AT&T & SFDC)

Introscope,IBM Tealeaf,Keynote,HP BAC,BMC Patrol,AOTS Remedy 7.6, SharePoint, MS Office, Eclipse, Datastage8.1, Toad, Teradata12x-SQL Assistant, HP Quality Center12x,Changeman ZMF/DS, Fileaid, Panagon, HLAD, Vantive,FTP, C:D (NDM),Citrix, QMF,SPUFI,JCL,FileAid,SDSF,SAP BO,NDM/C:D,SSO,ESP,DataLoader,Force.com Explorer and Force.com

Salesforce Technologies

Salesforce-CRM,Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, REST, SOAP, Visual force Pages/Components, S Controls, Apex Web Services, AJAX, Workflows, Case Approvals, Dashboards, Analytic Snapshots, Case Management Automation, App-Exchange, Custom Objects, Chatter, API, Chatter, Sandbox, data loading, Sales, Service cloud, SOQL queries, Web Service Integration. Single Sign On, Delegated Authentication, Wave Analytics, Lightening,salesforc1 visual flows, Communities, Marketing cloud, Informatica cloud, Angular JS, jQuery, Bootstrap and SAML.

TOOLS

HP Quality Centre, AOTS BMC Remedy7.5, Datastage/Informatica, FTP, HLAD Tool and C:D, Citrix, Toad 9.x, Share Point and Cloud System.

GUI(S)

HTML,HTML5,DHTLM,Flashscript,Weblogic,Datawarehousing,Oracle,DB2,MSSQLServers/DBA,MSAccess,Teradata,JCL,COBOL,ASP,VBScript,Oracle,MSAccess,HTML/DHTML, jitterbit,JAVA,Flash Scripts and Java Script.

DOMAIN

CRM, Retail, Telecom Health and Insurance.

Others/Methodologies

Waterfall, Agile, Scrum and ITIL

DATABASEs

Oracle, SQL Server 2008/2012/2012R, DB2 and Teradata

PROFESSIONAL EXPERIENCE:

TCS, Indianapolis, IN Oct 16 - Till date (6 Months)

Role: Salesforce Sr. Developer

Laboratory and Diagnostic Asset Planning Tool (LDAPT). (Healthcare, Eli Lilly Inc, IN, USA).

Description:

Laboratory Diagnostic Asset and Planning is a series of business processes to facilitate clinical trial testing planning and tracking and lab vendor expense budget management across multiple functional areas. Many challenges exist within the solutions currently supporting the different business processes. LDAPT is a global application primarily utilized by people within the four primary functional teams (CLO, TTx, LEM, DD). Other functional departments that support the clinical trial processes may also use LDAPT to access information needed within the broader trial lifecycle. External vendors are users of the system, however, their access is limited to quotes processing with no access to other data.

Responsibilities:

Responsible for attending daily scrum meetings and preparing understanding documents as per requirements.

Taking care of business and application requirements also working on support and deployment tasks.

Performing the roles for Salesforce.com on Admin, Development, Deployment and Testing in the organization.

Created multiple sand boxes for project implementation and manage the deployments for different environments. Responsible for Onshore/Offshore coordination and 24*7 communications to client.

Involving for Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Forecasting, Reports, Dashboards and SOQL/SOSL queries.

Responsible for Developing Test cases and plans, also created and maintained Defects using ALM Quality Centre.

Involved in Software Testing and Documentation, Analysis of the Business Requirements and the Software Requirements Specifications and writing and executing Test Cases, Bug Reporting and Tracking Defects.

Responsible for execution, maintenance of Test Plans, Test Cases, Test Scripts, Test Specifications, Test Scenarios and Traceability Matrix.

Requirement analysis, Test plan creation/review, One Liners preparation and Test Scripts preparation, Test Execution and Validation of Test cases.

CRM life cycle implementation and leading development teams to deliver and leading business development.

While Data migration time need to manage the data sharing using apex code.

Analyze and review business, functional and technical requirements. And designed the technical architecture based on functional documents.

Working according to specifications, standards and prepared test class, plan and conduct basic unit testing.

Good in Custom Object development, Service Cloud Implementing Data Security and bulk User management.

Building & deploying managed packages and used SCM tools, good with agile/scrum environment.

Working closely with QA Teams, Business Teams, and DBA team and Product Operations teams to identify QA and UAT cycles release schedule to non-prod and prod environments.

Assist in the development of standardized business practices for data entry and standardization. Trouble-shoot issues within the Salesforce.com system. Support end user salesforce.com requests,

Provided support for quality assurance testing and defect resolution while testing and deployment is going at Development, QA and Production Areas.

Interacted with various business team members to gather the requirements and documented the requirements.

Strong experience in working with Security framework, dashboards, and reporting modules

Developed Apex Classes, Controller Classes, Visual force Pages for various functional needs in the application.

Working for AJAX, SOQL queries, Web Service Integration. Reviewing the deliverables, Bug analysis and fixing the issues. R & D on critical issues.

Test script for UAT(System Testing) and Unit level testing, KT to the client team on salesforce chatter, queues, groups, service cloud, other technical knowledge they need to do for their day to day job on salesforce.com.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI. Inserted and updated data using data Loader.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HP ALM(Quality Center), HTML, Inside sales telephonic plug-in, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL/SOSL queries, Email Services, Security Controls, SOAP, API, Chatter, XML, AJAX, REST, Angular JS, jQuery, Bootstrap, Sandbox data loading, Jenkins, GIT and Lightening.

Tech Mahindra Americas, Atlanta, GA Aug’ 13 – Oct’ 16 (39 Months)

Role: Salesforce Sr.Developer/Admin (Release Management)

Quick Quote (Telecom, DirecTV/AT&T, USA):

Description:

Quick Quote is the part of group application Online sales and distribution’ which is the merge component from DirecTV and provides Regional Local Business Markets (RLBM) Inbound Channel sales agents across 22 states, as well as Southeast Vendors/Solutions Providers, with product pricing, bundle and promotional information to provide quotes and proposals to customers. Products available include Telco/Local, LD, Uverse, DSL, Wireless, DirecTV, Webhosting and Tech 360. Quotes can be sent to customers via fax, email, or printed for U.S. Mail, and are retained for future reference. And it is the module of main Major application OSD (Online Sales Delivery) is a part of AT&T’s Digital Experience organization.

Responsibilities:

Performing the roles for Salesforce.com on Admin, Development and Change Management for the organization.

Created multiple sand boxes for project implementation and manage the deployments for different environments.

Migrating the data to Direct TV using Data loader and Apex Scripts. And Using Informational middleware migrating the data into Salesforce Direct TV.

While Data migration time need to manage the data sharing using apex code.

Worked with Single Sign On, Delegated Authentication and security assertion markup language (SAML)

Analyze and review business, functional and technical requirements. And designed the technical architecture based on functional documents.

Developed code according to specifications and standards, and prepared test classes, plan and conduct basic unit testing, also worked with selenium.

Assist in the development of standardized business practices for data entry and standardization. Trouble-shoot issues within the Salesforce.com system. Support end user salesforce.com requests,

Generated sync of contacts, email alerts, events and tasks amidst Salesforce to Outlook and Outlook to Salesforce strongly.

Provided support for quality assurance testing and defect resolution while testing and deployment is going at Development, QA and Production Areas.

Managed deployment plan and deployments using GIT Hub, Ant and Change sets

Interacted with various business team members to gather the requirements and documented the requirements.

Extensively used HTML tags, frames, and CSS (cascading style sheets) to maintain uniformity in the webpages and also avoid view state limit.

Strong experience in working with Security framework, dashboards, and reporting modules

Developed various Custom Objects, Tabs, and Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.

Designed, and developed Apex Classes, Controller Classes, Visual force Pages for various functional needs in the application. Worked on SOQL queries and Web Service Integration.

Reviewing the deliverables, Bug analysis and fixing the issues. R & D on critical issues

Test script for UAT(System Testing) and Unit level testing.

Delivered KT to the client team on salesforce chatter, queues, groups, service cloud and other technical knowledge they need to do for their day to day job on salesforce.com.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

Developed complex workflows and approval processes for automating business logic

Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI. Also Inserted and updated data using data Loader.

Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment, and CTI Interfaces.

Environment: Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Jenkins, HP ALM(Quality Center), HTML, Inside sales telephonic plug-in, Java, Java Script, Workflow, Reports, AJAX, Angular JS, jQuery, Bootstrap, Custom Objects, Email Services, SOAP, API, Chatter, XML and REST.

Tech Mahindra, Pune, IND. Sep’ 11 – Aug’ 13 (24 Months)

Role: Salesforce Developer/Admin

GE Renewable (GE Client - Atlanta, GA)

Description:

Service Max offers on-demand solutions that automate operational planning such as workforce optimization, advanced scheduling and dispatch, parts logistics, inventory and depot repair, and installed base entitlements. Dispatching the Technician, Service Reporting, Debriefing.

Responsibilities:

Involved in Salesforce.com application setup activities and customization to match the functional needs of the organization.

Implemented the requirements on Salesforce.com platform using APEX and VisualForce.

Worked with various salesforce.com objects like Leads, Accounts, Contacts, and Opportunities etc.

Analyze and review business, functional and technical requirements. And Designed the technical architecture based on functional documents.

Developed code according to specifications and standards, and prepared test classes, plan and conduct basic unit testing.