Customer Service Human Resources

Patty Savoren

*** ******* ****** ********* ******** Township, Buffalo, Minnesota 55313

Home: 763-***-**** Mobile: 612-***-**** ************@***.***

SENIOR MANAGEMENT ADMINISTRATIVE PROFESSIONAL

(Executive, Human Resources and Safety)

Reputation for exceptional organizational skills and a proven ability to balance priorities and meet tight deadlines while delivering unsurpassed customer service and attention to detail. Known for having excellent research abilities and able to maintain efficiency and accuracy in a fast-paced environment.

Dynamic, results-focused administrative professional with a 21+ year proven track record of providing exceptional administrative support with an unsurpassed customer service demeanor. Exceptional organizational skills with above average research and data management skills. Energetic team player that strives to improve productivity to enhance internal and external customer service. Talent for cultivating a strong service oriented environment.

Core Competencies

Office Management ~ Human Resources Administration / Leave & Benefits Administration ~ Customer Service & Support ~ Research & Data Management ~ Safety / EHS Administration ~ Workplace Safety / OSHA Compliance

Detail Orientated ~ Strong Problem Solving & Interpersonal Skills ~ Team Player

PROFESSIONAL EXPERIENCE

MTS SYSTEMS CORP, Eden Prairie, MN 2013 to 4/2015

HR/Benefits Coordinator

Administered various HR programs, policies and procedures including benefits, compensation, HRMS. Administered Leave of Absence and workers compensation programs to ensure consistency with policy and government regulations. First point of contact in answering employee questions on benefits, HR Programs, policies and procedures. Assisted Compensation department when needed, audited HRMS daily input and quarterly audits. Managed Employee Recognition Program.

MILK SPECIALTIES GLOBAL, Eden Prairie, MN 2010 to 10/2012

Employee Leave & EHS Specialist

Executive Assistant to Vice President of Human Resources. Responsible for all Leave Administration (STD, FMLA & Worker’s Compensation) and benefits support – including COBRA administration; Office Management.

Administered and maintained Company Vehicle Program and Cellular Phone Program.

Provided support to the Vice President of Environmental Health & Safety. Executed and maintained RCI Safety Program Site. Managed Annual Safety Calendar and facilitated safety meetings and served as Editor of the Quarterly Safety Newsletter.

CONTRACT POSITIONS HELD DURING 2006 - 2010

Kroll OnTrack – Eden Prairie, MN

Contract Legal Technologies Coordinator 10/09 – 1/10

QX, Inc. – Hamel, MN 09/08 - 12/08

Contract Human Resource Manager

Xcel Energy – Minneapolis, MN 11/07 - 08/08

Contract FMLA Administrator

National Arbitration Forum – Minneapolis, MN 07/07 - 10/07

Contract HR Generalist

Top Line Federal Credit Union – Maple Grove, MN 03/07 - 06/07

Contract Recruiter

LSI CORPORATION OF AMERICA, INC., Plymouth, MN 2001 to 2006

Administrative / Human Resources Generalist

Supported the President in an executive assistant capacity – staff meeting / planning, budgeting and special projects.

Human Resources Generalist responsibilities included – administration of the annual performance review process, benefit administration – COBRA / FMLA and Worker’s Compensation. Instrumental in influencing the direction and selection of health, dental and life insurance, STD, LTD, and 401K programs.

Assisted the Vice President of Manufacturing with contract negotiations, contract revision and compliance. Partnered with Vice President of Manufacturing to lead Safety Program and OSHA compliance – responsible for planning and leading the monthly safety meeting. Administered the worker’s compensation program and analyzed incidents – recommended improvement measures based on findings. Represent Company at worker’s compensation hearings as needed.

CARGILL ANIMAL NUTRITION, Minnetonka, MN 1993 to 2001

Human Resources Administrator

Responsible for administering compensation and benefits programs for 2000+ employees.

Designed, implemented and administered the annual salary planning process. Responsible for the administration of the annual incentive management bonus plan and options bonus program for U.S. and International locations.

Administration of Affirmative Action Plans for 20 districts consisting of 78 manufacturing facilities.

Co-authored plant personnel procedures manual for all non-union employees.

Served in a back-up and support role in the functional area of recruiting.

Administered the worldwide employee engagement survey.

EDUCATION, SPECIALIZED SKILLS AND OTHER INFORMATION

Basics of Human Resources ~ Understanding Personnel Law ~ Interpersonal Managing Skills ~ People Skills

Certification of FMLA Master Class

Computer Skills Microsoft Office (Word, Excel, Power Point, Access)– intermediate to advanced; LOTUS Notes, RCI-Safety.com, Reportsmith, Impromptu, SAP, many business specific applications

Exposure to: Infinity HRIS, ADP Payroll, Ceridian, PeopleSoft

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