Microsoft Office Desktop Support
Resume:
Muneeb Yakoob Syed
*******@*****.***
Mississauga, Ontario, L5N 2N7
SKILLS SUMMARY
Experience working in fast paced organizations with requirements for results and quickly changing priorities
Understanding of Python, Java, C, VB6, VBA, C++
Extensive experience with Windows operating systems, installing and troubleshooting software
Proven problem-solving, and strong technical and interpersonal communication skills
Understanding of various media formats and audio and video codecs and containers
Highly Proficient in the use of computers and office software, including building automated forms, customized reports, presentations, and use of Microsoft office products
Skilled in Excel including knowledge of various formulas, functions, VBA macros and complex computational equations, pivot tables, creating interactive and dynamic spreadsheets
Experience in preforming numerous degrees of testing such as sanity and regression on varying levels such as integration, component or system, on both a functional and technical fronts
EDUCATION
Candidate for Bachelors of Computer Science, University of Waterloo, Waterloo, ON, Sept 2009 - Current
WORK EXPERIENCE
Desktop Support/Administrator, Allianz Global Assistance, Toronto, Ontario, Feb 2016 – March 2017
Developed functions and processes to be used in application for storing, sorting, viewing, retrieving and searching documents and document meta data for users unfamiliar with databases
Database Application Developer, Discovery Legal Inc, Mississauga, Ontario, Jan 2015 – Feb 2015
Developed functions and processes to be used in application for storing, sorting, viewing, retrieving and searching documents and document meta data for users unfamiliar with databases
Resolved bugs and issues that come up during development or those that existed in previous designs
Designed and planned course of action for development based on requirements provided by client incorporating needs and working around limitations
Used version control to commit changes towards final application and use development environment to produce code that interacts with server files and multiply databases
Optimized code to preform batch record activities quicker, eliminating redundancies and experimenting with multiple methods of achieving required tasks with the quickest run time
Used MySQL and VBA to create dynamic multi criteria queries
QA Analyst, Private Contractor, Mississauga, Ontario, Sept 2015 – Dec 2015
Developed test plans and process follow testing documents to be used by manual testers for mobile applications, websites, and mobile web projects
Reported bugs with steps to reproduce, clarification for developers and explanations of expected and error behaviours
Communicated with project team to identify quick easy to fix issues and critical must deliver fixes to assist in regular releases to best continue testing and development
Responded to Stories on Pivotal Tracker to communicate with project team and accept or reopen bug fixes
Preformed regression testing, various flow verifications and reported on stability of builds and progression towards feature complete and bug free state
Migration Assistance Specialist, RBC Dominion Securities, Toronto, Ontario, July 2014 - Aug 2014
Assisted users transitioning from Windows XP to Windows 7
Aided Dominion Securities branch with operating system upgrade of their workstations along with data migration and setup of required software such as Microsoft Office Suite, ClientLink and trading tools
Preformed remediation steps with users to achieve expected results and behaviour of mapped drives, taskbar and desktop layout, and other OS related changes
Executed post imaging checklist to ensure proper and expected operation of workstation and migrated files
Troubleshoot various issues with network connected and personal peripherals such as scanners, printers and Blackberries
QA Analyst, Quickplay Media Inc., Toronto, Ontario, Sept 2011 – Dec 2011 and May 2012 – Aug 2012
Assisted in the activities of Functional Quality Assurance team for Bell TV and AT&T U-verse mobile applications
Acted as primary QA analyst for Television Broadcast Limited’s MyTV application through software upgrades, maintenance releases, and server side deployments
Worked and gained in-depth experience with many mobile operating systems including iOS, Android, Blackberry OS and Windows Phone
Provided support to application development teams by isolating issues to specific cases, build versions and operation platforms,
Used issue tracking systems to generate reports of bugs discovered during sanity, integration and regression testing
Contributed in daily meetings to review unresolved issues and help determine priority
Communications Consultant, Canadian Imperial Bank of Commerce, Toronto, Ontario, Jan 2011 - April 2011
Assisted in the activities for Business Management Office of the Lending Insurance and Amicus Technology Department.
Worked with the SharePoint Committee to develop and administer structural and functional improvements
Provided support and implemented improvements for departments employee database
Created Security verification systems for the tracking of building passes, employee workstations, and assisted in the expansion of evacuation procedures.
Designed and developed financial tracking model for the use of Executives to monitor technology maintenance and development costs, variations, and trends.
CRM/SharePoint Developer, Rolling Thunder Inc., Hamilton, Ontario, May 2010 – Aug 2010
Learned key concepts and gained working knowledge of SharePoint and SharePoint Designer in a short period of time, and was able to apply knowledge in real world situations
Assisted in the transition of the company’s public outfacing website to Microsoft SharePoint
Managed company’s outfacing public website along with internal websites and pages for projects and in-house use of the company
Assisted in the setup of work flow systems for the business and their clients
Established basic understanding of Microsoft’s dynamic Customer Relations Management software
Gained knowledge of CRM forums and fields, and how to setup basic pages and add customization
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