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Customer Service Medical

Location:
Colorado Springs, CO
Salary:
Negotiable
Posted:
May 02, 2017

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Resume:

TRISHA M. JANTZ

**** ******* ****** ***** ****, CO 81212 719-***-**** acz3hq@r.postjobfree.com

PROFESSIONAL PROFILE

Top-performing, dedicated, and quality focused customer service oriented professional with a strong understanding of the importance of accurate claims processing, seeking to bring broad-based experience and comprehensive medical training to a winning healthcare organization with an advanced educational background in business administration.

Excellent organizational skills with the ability to focus on the task at hand.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Ability to “think on my feet” and balance many projects at once.

Helps promote positive reinforcement and motivation, within the department.

EDUCATION & CERTIFICATION

Medical Billing & Coding – (03/2015)

Ultimate Medical Academy – Online – Tampa, FL (Intensive Accredited Training Program)

High Academic Honors Recognition/Dean’s List – GPA 4.0.

Understands and grasps HIPAA Privacy Practices through work and education experience.

Experience with CMS 1500 and CMS 1450 (UB-04) Claim Forms and Claims Appeal Process, Insurance Billing Procedures and Verification for Medicare, Medicaid and TRICARE, Managed Care (HMO, PPO, POS).

Strong working knowledge of Procedure and Diagnosis Coding from Medical Records and Office Management Skills to include Microsoft Word/Excel, 10-key, data entry, type 50 wpm, electronic payment posting, appointment scheduling, government and third-party payers, reimbursement systems.

Basic Coding Skills include ICD-9-CM, ICD-10-CM, HCPCS and AMA CPT Coding.

Familiar with Co-Pays & Deductibles, Greenway Prime SUITE, Integrated Electronic Health and Medical Records, Practice Management Software.

Knowledge in medical terminology, Anatomy and Physiology, Disease Processing.

Bachelor of Business Administration - (05/1999)

Pittsburg State University - Pittsburg, KS (AACSB International – Advanced Accreditation College School of Business)

Major in Computer Information Systems, studied the analysis of how information flows throughout an organization making major business decisions to run a company.

Office skills include an advanced level of knowledge of working with data to set up documents in Microsoft Word, and Excel; including a basic understanding of PowerPoint.

Experience includes maintaining records, spreadsheets, database reports, documents, by using various software programs.

General understanding of economics, business finance, marketing, financial and managerial accounting relate to running a business.

TRISHA M. JANTZ

1424 HICKORY STREET CANON CITY, CO 81212 719-***-**** acz3hq@r.postjobfree.com

PROFESSIONAL EXPERIENCE

COLORADO DEPARTMENT OF CORRECTIONS (CORRECTIONAL OFFICER I)

CTCF (COLORADO TERRITORIAL CORRECTIONAL FACILITY) CANON CITY, CO (05/2005 – PRESENT)

Protect the safety and security of the general public, staff and offenders.

Conveys Professionalism in appearance and conduct while managing offenders within the institution and enforcing rules and regulations to comply with policies, and procedures.

Excellent skills in complete, clear, and concise report writing, communicating with other staff members and supervisors, stakeholders and the general public and offenders.

Accountable to maintain accurate record keeping of shift logs, offender movement, reports, keys and tools.

Provides excellent customer service by answering phone in the living unit to work collaboratively with other departments including medical/mental health, food service, laundry, visitors and staff from other agencies and offenders.

Two years of experience supervising janitorial porters in a correctional institution. In charge of the safety and security of living units cleanliness for national state audits.

Four years of experience supervising (OCA’s) Offender Client Aids in a correctional institution. Ensuring that OCA’s take responsibility of their clients and are familiar with their medical needs per HIPAA and ADA Regulations.

Computer skills include using Microsoft Word and Excel to maintain weekly work schedules and files, and DCIS - The Colorado Department of Corrections Information Management System to pay offenders.

Current Certifications include training in CPR, Crime Scene Management, PREA (Prison Rape Elimination Act), First Aid, Diabetic Emergency Kits, ADA – Americans Disability Act, Emergency Responder and Fire Life Safety.

QUALITY CLEANING (CUSTODIAN) CANON CITY, CO

(01/2005 – 05/2005)

Cleaned the Portland Cement Plant and business offices weekly. Maintained a clean and hygienic environment by performing the following duties: dusting, vacuuming, and cleaning windows in bathrooms and business offices.

Prioritized and organized work by following through to ensure duties were accomplished in a timely manner.

Immediately reported any maintenance problems, safety hazards, accidents and injuries to management.

Maintained chemicals to follow OCEA and MSHA requirements.

TOUCH OF LOVE FLORISTS AND WEDDINGS (CUSTOMER SERVICE) CANON CITY, CO

(03/2005 – 05/2005)

Maintained professional customer service skills of working with the public collecting payments by cash, check, credit cards, or automatic debits.

Experience in assisting processing and replenishing merchandise, helped monitor floor stock, and ensure that establishment was clean and inviting.

Provided professional home delivery of floral arrangements to customers.



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