Dispatch, Coding, IT Management, Support and Hardware, Management, Tea

Giuseppe Marra

** ****** *****

Massapequa Park, NY 11762

********-*****@*******.*** - (516) 241 - 9183

http://www.linkedin.com/in/gmarra121

Skills:

Dispatch, Coding, IT Management, Support and Hardware, Management, Team Leader, Supervisor, Troubleshooting, Project Management and Coordination, Customer Service, Microsoft Office applications and support, Windows, Document Imaging equipment and application, Document Review, Records Management, Finance and Banking, Inventory Management, Technical and User Specification Writing, Report Generation.

EXPERIENCE

June 2009- Present Life Quality Motor Sales Inc Brooklyn NY Dispatcher, Coder, IT Support

● Review and dispatch daily work to technicians

● Maintain and exceed shop productivity and company production goals (weekly and Monthly)

● Code repair orders with appropriate labor operations

● Adjust overlaps in codes before submitting for payment to BMW North America

● Daily use of Microsoft applications

● Support end users of company and BMW applications

● Update and service company equipment and applications August 2007- June 2009 Micromedia Imaging Services Lake Success NY Imaging Technology Manager

● Assist users with scanner issues (maintenance, installations, etc.)

● Create index spreadsheets, update, and build databases in Captaris Inc., Alchemy Database

● Microfilm and Microfiche processing

● Create user specification documentations

● Weekly inventory logging of on-site and off-site equipment

● Coordinated weekly meetings with processing team to focus on projects and deadlines

● Coordinate installations, shipments, and support for customers

● Weekly maintenance of servers and create active directories

● Use complex formulas in Microsoft Excel to multi-page, move files, etc. May 2005- August 2007 American Home Mortgage Melville NY Imaging Technical Analyst

● Troubleshoot application problems and provide immediate support to imaging customers

● Point of contact for client and employee support issues

● General Knowledge of Digitech’s Papervision Enterprise application

● Conduct technical testing and evaluations of scanner hardware and software (i.e. scanner profiles to provide optimal image capture)

● Assist in the coordination and scheduling of hardware and software installations

● Work with technician teams to fully support and create imaging of workstations

● Conducting system and problem analysis, change management administration, departmental statistical reporting and general support tasks

● Write technical documentation for every project and issue

● Stress test the system to try to find bugs in the applications

● In depth knowledge of the Kofax Ascent Capture application, scanner usage and maintenance

● Linked Kofax Ascent Capture Database to Access database for reporting purposes

● Daily use of Microsoft applications

January 2004- May 2005 Dime Savings Bank Bellmore NY Teller Supervisor

● Balance book at end of day

● Train and manage tellers

● Count out safe and teller’s cash drawers

● Customer Service

● Open and close accounts

June 2001- January 2004 King Kullen Grocery Hewlett NY Manager

● Ordering products for shelves

● Customer Service

● Create employee schedule

● Inventory management

● Staffing location (hire/fire)

● Train employees

EDUCATION

Bachelor's of Business Administration in Finance

Baker College Flint MI

Graduated 2012

Salary requirements

$80,000 - $90,000 annually

ADDITIONAL INFORMATION

Certifications

From the National Computer Science Academy

• Computer Hardware Technician

• HTML 4.0

• JavaScript

• Microsoft Excel 2000 (Master)

• Microsoft Office 2000

• Microsoft Office XP

• Microsoft PowerPoint 2000

• Microsoft Word 2002

• PC Basics

• Windows 2000 Professional

• Windows 2000 Server

• Windows XP Professional

References Available on Request

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