Technical Support System Administrator

Faiyaz Yunus Qazi

Sr. System Administrator

Email id: acz3fc@r.postjobfree.com

Mob: +974-********

OBJECTIVE

I would like the opportunity to work for a progressive and growth-oriented organization where my experience could be utilized to their fullest, while expanding my knowledge base of troubleshooting LAN and WAN network problems windows & Server operating system. Education

2004-2006 Diploma in Computer Engineering

A. R. K Polytechnic Panvel.

2002-2003 H.S.C

N.K Varadkhar Dapoli

2000-2001 S.S.C Kolhapur Board.

CARRIER HISTORY : Total 9 Years

Designation Organization Country Total Expr

Sr. System Administrator ETA Group Qatar 6 Yrs.

Technical Support Engineer Wipro India 3 Yrs.

IT Exposure.

Hardware Desktop /Laptop : Intel Core2 duo i3, i5, i7.

Operating System Desktop/laptop : Windows XP,7,8.10

Server Hardware : HP ProLiant dl380 G6&G7

Laptop Knowledge Installation and Configuration of various types like IBM, HP, Dell, Wipro, Acer

Mailing Client MS-Outlook 2010 & 2013 Configuring & Troubleshooting Lotus Notes 5 Installation, Id Configuration & Troubleshooting. Personal Details:

Date of Birth : 19 June 1986

Gender : Male

Marital Status : Married

Nationality : Indian

Passport number : G7576591

Date of issue : 31/01/2008

Languages Known : English, Hindi, and Marathi.

PRESENT WORK EXPERIENCE

Name of the Firm E.T.A STAR ENGINEERING & CONTACTING Designation IT Executive Period 18.11.2011 to Till Date Responsibilities

Lead the Coordination in the process of the procurement, finance, Projects requirement and operations with the IT related Section.

Handling IT materials enquiry and purchasing cycle.

IT infrastructure setup for Head office and all site offices, Stores 400 + Desktop 100+Laptop.

Installation, Maintenance and Trouble Shooting of Windows Servers 2008 R2.

Define 2008R2 Server Policy (Adding and deleting users from AD, connecting users to Domain,

Storage Devices & RAID Configuration ( Lenovo px6300d,Sinology DS 415+ )

Day to day / weekly/ monthly taking backups for File Servers through Symantec backup exec.

Daily Base Monitoring Symantec backup exec ( Hardware + Software )

Handle 150 + emails account creation deletion through Gmail server.

Handle 40 + OOredoo Connection account monthly billing system

Configuration and Installation of Manageable Switch & Sonic Firewall & WIFI Devices

Basic and installation of IP phones (Avaya )

Knowledge about Avaya ip office Manager Software.

Version Upgrading & Maintaining of xpedeon & Sap Application ( Pro & DM )

Daily base taking Backup of SQL Database for all in house application

Maintaining & monitoring all types of Files Servers (AD, Windows File server Installation)

Maintenance of DVR System ( CCTV )

Finger attendance machine software for staff & Handle machine software for worker.

Installation, Maintenance and Trouble Shoot, Policy & user creation in CITRIX XENAPP Server

Diagnosing and solving hardware/software faults

Supporting to users internal/external application upgrades

Define and improve all system and network operations processes

Checking end user system updates and monitoring. Including Patch management, spyware removal and testing, virus checking, ensuring backup of data files, etc.

Monitor MFC printer machines to make sure they are working properly and getting regular maintenance of MFC Printer & Plotter (HP,Kyocera,utax,Richo)

As per business needed create indent and follow-up with supplier till closed. PREVIOUIS WORK EXPERIENCE

Name of the Firm Wipro InfoTech (Franchisee Nexpro Solutions Pvt Ltd) Designation Technical Support Engineer Period 15.02.07 - 20.03 10.

Hands on Experience on Compaq, IBM, HP, DELL, and WIPRO Systems.

Blackberry configuration for client. Exchange Server for client & Configuration of VOIP Phone.

Configured and Troubleshoot Problems related to Citrix Met frame.

Support also to mailing solution using MS-Outlook & Lotus Notes on the client side.

Handled and troubleshoots Call Centre Software’s like Nice Application, Nice Screen Agent, Avaya Supervisor, Avaya IP Agent, Witness etc.

Hardware and OS troubleshooting of PCs. Managing Network Printers and connectivity.

Implementation & maintenance of Windows XP/Windows 2000 Professional client network, Peer to Peer, Switch to Pc at various client places.

Troubleshooting problem related with, Windows 2000, Windows XP based platforms.

Implementation Antivirus software MacAfee Security Edition, Norton with updates at various client places.

Providing support to clients for various Windows based application like Citrix

Troubleshooting Hardware and Network problems. Managing Network resources like Files and Printers.

Troubleshoot Problems related to Roaming Profile.

Received all tickets from the helpdesk support team and resolved within SLA all issues

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