Customer Service

Kristina Scheller

*** -***-**** ********.********@*****.***

SKILLS

• Excellent time management skills

• Proficient in computer skills

• Leadership and teamwork

attributes

• Quick learner

• Good communication skills

• Detail-Oriented

• Organizational skills

• Good work ethic

• HIPAA trained

• Extensive medical terminology

knowledge

WORK EXPERIENCE

Walgreens Houston, TX December 2008-Present

Certified Pharmacy Technician

• Provided friendly customer service while efficiently processing transactions

• Perform entry data of prescriptions through computer

• Promptly handle billing issues or questions from patients

• Ensure medication taken by patient is appropriate with prescription

• Replenish supplies and maintaining a clean working environment to provide a smooth and consistent work flow

• Managed special orders, received and stocked inventory, and file appropriate paperwork accordingly

• Referred doctors’ calls and patient’s medical questions to staff pharmacist

• Knowledgeable in Medicaid and Medicare

• Verify correct prescription is being handed to the correct patient

• Strictly maintained a customer and patient confidentiality

• Worked the register as needed; open and closed registers, and balancing them when closing EDUCATION

Klein High School Houston, TX August 2003-May 2007 High School Diploma

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