Sales Customer Service
Resume:
** ******* ******, ********, ***** Island *****
*****************@*****.***
ANGELA GALLAGHER
Profile A highly motivated and effective contributor with over 20 years’ experience in restaurant management, sales, management, process improvement and problem resolution. Specialties encompass growing the business while adhering to sales expectations, customer fulfillment and returning business. History shows a consistent record of increased sales through customer satisfaction and a proven track record of establishing new, profitable and sustainable growth.
Experience 2014-2016 Frito Lay Incorporated Braintree, MA
Route Sales Associate
•Deliver, merchandise and order product for 75 accounts.
•Records sales and deliveries information through digitalized hand held system.
•Prepares weekly report recording cost control and profit gain.
•Update customers on new products and services.
•Resolves customer complaints and conflicts.
•Actively seek new customers to increase route revenue.
•Increased revenue from 84% to 110% of budget to date.
2010 – 2013 Friendly’s Restaurant Attleboro, MA
Restaurant Manager
•Coordinating the entire restaurant, including front of the house and back of the house.
•Estimate consumption, forecast requirements and maintain inventory.
•Recording and tracking statistical and financial records.
•Handling all administration paperwork and required summaries.
•Deliver superior guest services and ensure absolute customer satisfaction.
•Nurture a positive work environment and lead by example.
•Successfully promote and publicize Friendly’s brand.
•Graduated yearly revenue from 1.8M to 2.5M
2005 – 2009 Raymour and Flanigan Stroudsburg, PA
Furniture Sales Professional
•Recommended products based on customers need and desires, answered questions regarding products.
•Maintained a knowledge of product, promotions, store policies and security practices.
•Prepared sales slips and contracts, arranged deliveries and facilitated special requests and orders.
•Sold ancillary products such as furniture protection and arranged financing for customers.
•Provided knowledgeable and superior customer service.
•Consistently averaged $800,000 in sales per year.
1999-2005 Friendly’s Restaurant CT & MA
Corporate Training Manager
•Conduct and supervise training and developmental programs for 10 New Friendly Restaurants & their Managers.
•Training methods include restaurant situations, classroom training, POS System, and hands on training with my staff of 20.
•Educated managers in training on standard operating procedures, Instruction included, cost accounting, decision making, par levels for ordering and inventory, labor and food control and customer satisfaction with a focus on quality and service.
•Coached and trained on recruitment, interviewing and hiring practices for all new employees. Reminding management that, Teamwork and Communication were key for success.
Expertise My areas of expertise include, but not limited to:
•Professional with progressive and demonstrated success in areas of restaurant management, sales and customer satisfaction.
•Leading & developing cross-functional teams that collaborate as a focused unit to achieve aggressive business goals.
•Extensive experience in multiple product areas with a proven track record.
•Broad history in account management, retention, product knowledge and customer fulfillment.
•Establish and maintain strong relationships with my customers, superiors, peers and subordinates.
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