Customer Service Professional Experience

Darlene Butler

**** ********* ****** *****: 919-***-****

Haines City, FL 33844 ***********@***.***

Experienced Administrator

Motivated and reliable Administration and Office Support professional with cross-function expertise in business, financial analysis, accounting, sales, and customer service. More than twenty-four years of experience in the administrative service industry, combining strong organizational skills with business wisdom to positively contribute to organization’s bottom line. Proven history of improving efficiency, profits and customer satisfaction. Special talent for analyzing complex data and known for accepting consistently increasing responsibilities. The goal is to achieve goals and to provide high-level administrative and customer support to multiple departments.

Summary of Qualifications

13+ years Credit/Collections/Finance experience

13+ years Account Management

13+ years of various CRM systems

13+ years of Customer Service experience

3+ years of Office Management

Professional Experience

Advance Auto Parts – Raleigh, NC 2007 –April 2017

National Strategic Account Team Lead

Manages National/Independent relationship and accounts.

Reconciles A/R ledger accounts to supporting documentation by A/R systems and procedures.

Resolves day to day escalated issues from customers, vendors and departmental contacts.

Collects open receivable balances on accounts.

Assists with all areas of the Commercial Credit team, including but not limited to Cash Applications, Collections, Customer Support, Credit, Billing and Operations.

Neighbor To Family – Daytona Beach, FL 2003 – 2006

Office Manager

Managed daily operations of the service center with a primary focus on driving revenue growth, increasing

profits and managing risk.

Reviewed Provide leadership and direction in overseeing the performance of employees across diverse functional areas including sales, payroll, and accounts receivable / payable.

Responsible for the ongoing selection of employees for recruitment and growth.

Conducted and assigned outbound retention calls to high-value customers and handled all collection activities. for growth.

Professional Development

Oracle, PeopleSoft/ERP, Salesforce trained

MS Office Suite Expert (Word, Excel, Outlook, Power Point)

QuickBooks certified

Education

Bryant & Stratton College, Buffalo, New York

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