Network engineer/admin, Customer Service, computer repair/install/imag

Wendy Granvold

**** ****** ***** **, **** Worth TX – 865-***-**** – *********@*****.***

Network Administrator talented at resolving highly technical issues efficiently to maintain uptime and increase productivity levels. Proactively focused on cultivating positive and productive relationships both internally and externally. Excellent customer service and product support abilities. Key Skills

Proficient in the following categories:

Analytical and critical thinker

Creative problem solver

Skilled multi-tasker

Superb interpersonal skills

Fast learner

Large-scale systems

Skilled in TCP/IP, VLAN, and

LAN

Firmware and system upgrades

knowledge

FTP server knowledge

Performance testing

Excellent attention to detail

Organized

Leadership experience

Mobile devices

Wireless Access Point

Core Competencies

Network Administrator at Knox County Schools for 3 years serving close to 100 locations, with over 2000 pieces of network equipment supporting approximately 60,000 students and over 7000 staff members. Areas of competence

Network maintenance

Network connectivity

Network applications

System administration and analysis

Preventative maintenance

Remote access support

Hardware and software support

Additional areas of competence

Daily routine included continual communication and updates with outside vendors and internal personnel.

Meticulous record keeper.

Basic project management experience.

Work well both independently and as a team player. Work History

Employed with Knox County Schools (KCS) 18 years as an educator and IT specialist: the last 10 years focused on Technology, and the previous 8 teaching and technology combined. Excelled in many different areas of expertise and continually strived to grow academically and professionally throughout the years in technology. Knox County Schools / Network Administrator

Troubleshot and maintained all networking devices and infrastructure across the enterprise. Upgraded and expanded network systems and their components. Designed and implemented VLANs for all of KCS, and served as a liaison between the user community and software/hardware/network/security providers.

Designed and implemented a new Subnetted IP network for VLAN implementation.

Designed and implemented networks in collaboration with ISP project engineers.

Organized, scheduled, communicated, and managed VLAN implementations/Project Management Skills.

Utilized several monitoring databases (IMC, Wireshark, etc.) to keep abreast of network issues, assist with network design ideas and inventory control.

Created and completed more than 2500 company-wide tickets in 3 different queues utilizing a tracking database (ITDirect).

Monitored system logs for all company switches, WiFi controllers/APs, various system critical devices and outside contractor devices to maximize uptime and identify unresolved abnormalities and problems.

Configured, maintained, replaced, diagnosed and upgraded network switches (ProCurve and Comware).

Communicated with vendors to resolve network outages and periods of reduced performance.

Completed remote repairs involving software solutions and hardware repairs.

Documented all server and network problems and other unusual events in detail. Created and maintained detailed documentation of network infrastructure and design. Knox County Schools / Technology Coordinator – Local IT Help Desk Support

Troubleshot and managed all hardware, software and minor networking functions for 125+ staff members and 2000+ students.

Incorporated feedback and recommendations from other staff members when modifying programs, software, etc.

Served as a liaison between the user community and software/hardware/networking providers.

Imaged machines and joined to Active Directory.

Managed Organizational Units (OU) in Active Directory.

Installed hardware and software.

Provided remote desktop assistance/installations and phone support.

Created and maintained updated equipment, software license and IP inventory.

Maintained database administration of school-wide web pages.

Trained educators on Technology utilization through free classes. IT and Software Knowledge

The IT environment at KCS was mixed, with mostly windows devices and HP network equipment. There were large numbers of Apple products on the network and pieces of the network OS language were similar to Cisco. Operating Systems : Microsoft Windows: WinXP, Win7, Win 8/8,1, Win10 Software : Wireshark, Putty, TFTP, HP Intelligent Management Center, What’s Up Gold, Schooldude/ITDirect, OneDrive/OneDrive for Business, MS Office Suite, Office365 Exchange, Zenmap, Netscan, Team Viewer, Fiddler, WiFi Analyzer, Remote Desktop, VPN, Avigilon, Google Drive, SchoolDude, DHCP, DNS, Active Directory Browsers : Firefox, Chrome, Internet Explorer, Edge Education

Master of Science in Information Technology: Networking Architecture & Design 2008 – Capella University, Minneapolis, MN

Endorsement: Library Media Specialist

1997 – University of Montana-Western, Dillon, MT

Bachelor of Science: Secondary Education in English 1996 – Montana State University-Northern, Havre, MT

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