Customer Service Manager
Resume:
Anthony Frank
**** *********** **. ***. * Houston, Texas 77063
***********@*****.***
Objective: To secure a position with a stable and profitable organization where I can be a member of a team and utilize my business experience to the fullest.
Education:
August 2010- December 2010
Bethel College
300 East 27th Street
North Newton Kansas 67117-1716
2011- Current
Texas Southern University
3100 Cleburne Street
Houston, Texas
Clerical Skills
Typing (30 wpm ten key by touch
MS Office Applications
Excellent Customer Service Skills
IIRC certified
OSHA certified
Work experience:
Jiffy lube
Houston, Texas
January 2011- June 2011
Lube Technician: Checked vehicle fluids and oil levels. Also included general repairs when necessary, as well as things such as the status of tires, air filters, windshield wipers fluid, brake fluid and engine coolant
Most Faithful Contractors:
Houston, Texas
June 2011- March 2012
Assistant manager- Assisted in clarifying project specifications with clients and completing each project to those specifications while watching over several employees as they carried out day to day objectives, made sure the plan and progress of the job was being done in a timely fashion
Junior contractor- construct and reconstruct homes involving fixing up damages in a house, adding on to house and building house from the ground up
Corporate Care
Houston, Texas
April 2012- January 2013 /floor carpet and upholstery technician-inspecting carpet floor or upholstery determining the right chemicals, machines, and techniques to use to insure the best results on a particular surface
January 2013-August 2013 /Manager- watched over a team of technicians while at big accounts to make sure the job was done right and on the budgeted time while staying safe doing it
August 2013-current /Supervisor – responsible for making certain that each project met or exceeded client expectations. Often went to job sites to go work where customers was not satisfied and tried to gain customer satisfaction
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