JUAN CAMILO PEREZ

***** **** **, ******** *****, FL. 33029

954-***-****

acz3cc@r.postjobfree.com

PROFESSIONAL SUMMARY

Quality Assurance Analyst and Tester with experience in application and software testing on various environments and programs such as: iOS, Android mobile devices, web pages, game consoles, IVR (Interactive Voice Response); as well as pharmacy benefit and transaction validation testing. Actively involved in the development and execution of test cases to guarantee the quality and performance of the company’s products for different markets. Skillful at identifying quality issues. Devoted to ensuring that quality standards are upheld to promote optimal customer satisfaction.

CORE QUALIFICATIONS

• Over 4 years of experience in SDLC QA

• Bilingual English and Spanish

• Oracle/SQL, Mercury Quality Center (HP ALM), SharePoint Work Tracker and Jira experience

• Vista 3.58.0, Argus GUI 180w, FileNet, and E-Pro Compare Tool 3.1.0.1nk experience

• Execution of testing procedures and scripts

• Analysis of test results, issue reporting, and provide recommendations for improvement based on findings

• Effective development and execution of end-to-end test plans

• Experience with manual software testing for mobile devices.

• Experience with manual testing for web pages and IVR

• Ability to focus and meet tight customer deadlines

• Ample customer service and interaction skills

• Experience using Microsoft Excel, Word and Outlook

PROFESSIONAL EXPERIENCE

SQA Analyst

September 2016 – Present

Project: Pharmacy Benefits Management

Cigna Pharmacy, Sunrise, FL.

• Assignment is at Cigna services, E2E Claim Testing validating and verifying benefits are adequately applied for all cases.

• Verification and comparison of client information in approved client intent documentation (CID), e-Pro and Argus.

• Prepare test cases and test data, in Argus GUI, based on the CID to ensure system functionality and correct adjudication of benefits.

• Develop traceability matrix to track all CIDs being tested.

• Review, analyze and track test findings/defects. Prepare verbal and visual presentation reports of the results on a recurring basis.

• Create defects and assign them to the development team.

• Review and re-test once issues and defects have been resolved.

• Train co-workers and incoming QA testers on E2E testing, Accumulator and test responsibilities for this assignment.

• Environments / Programs used: Agile Methodology Life Cycle, Windows 7, MS office suite 2010, SharePoint, Vista 3.58.0, Argus GUI 180w, FileNet, E-Pro Compare Tool 3.1.0.1nk, IE

SQA Analyst

January 2016 – September 2016

HBO Latin America, Coral Gables, FL.

• Overall responsibilities are: Development and execution of functional, performance, integration and regression testing, as well as metrics collection efforts for Web, iOS, Android and Xbox video streaming solutions.

• Work in an Agile/Scrum development environment.

• Develop test plans, test cases, test scripts and test reports on multiple projects.

• Use various testing, development and reporting tools like JIRA, Adobe Analytics.

• Work with external vendors and cross-functional teams for gathering testing requirements.

• Review and analyze test findings/defects. Prepare verbal and visual presentation reports of the results on a recurring basis.

• Benchmark tests and analyze issues and failures to diagnose potential root causes

• Coordinate testing effort with other teams as needed

SQA Analyst

December 2014- January 2016

Tracfone Wireless Inc, Miami, FL

• Overall responsibilities are: meeting with business owners to discuss requirements for changes in the system, developing a test plans for Smoke, regression and Adhoc testing, executing test cases, performing post implementation testing, assembling user acceptance testing (UAT), and reporting defects encountered during the testing cycle.

• Carryout test procedures for web page brands (Tracfone, Net10, Telcel, Simple Mobile, Straight Talk, Clearway, Safe Link) and different channels ( IVR, TAS, UDP and Wal-Mart KIOSK), handset technology in live and simulated environments from different carriers (ATT, T-Mobile, Verizon and Sprint)

• Mobile application testing for various devices such as: iPhone, Android, BlackBerry, and Prepaid service devices.

• Review and compilation of test results

• Review and analyze test findings/defects and report them back to the department manager, developers, and corresponding business owners with recommendations.

• Set up, distribute and close tasks as required by the each project

• Assist QAs with questions and issues on open projects

• Work closely with project managers on the execution and evaluation of projects.

• Involved in database testing using SQL queries to generate, update and check data into the database. Create the test plan for each CR (Change Request) as planned for each release.

• Take part in application rollouts for testing newly deployed code, through new functionalities and new handsets.

• Thoroughly test software enhancements, changes, fixes, and sanities to ensure all systems are free of defects.

• Document and follow up on defect resolution, using Mercury Quality Center, to report and maintain records of testing defects discovered during the test cycle.

• Maintain all documentation on the SQA folders as indicated by company rules.

• Brief experience in recording, running and debugging scripts for automation testing, using HP UFT tool

QA Tester

March 2012 – September 2013

QoSense, Miami, FL

• Performed System Integrating Testing on IVR solutions

• Determined test requirements and developed customized test plans

• Informed managers of any quality issues that needed to be addressed

• Evaluated and executed manual test cases providing summarized results

• Ensured that all products conformed with established specifications

• Maintained a detailed account of all quality testing results.

• Tools: HP Quality Center, Microsoft Visio, SQL

QA Tester

July – December 2011

Iterios Solutions, Miami, FL

• Performed System Integrating Testing on IVR solutions

• Inspected and reviewed design specifications to identify possible design flaws

• Informed managers of any quality issues that needed to be addressed

• Evaluated and executed manual test cases providing summarized results

• Ensured that all products conformed with established specifications

• Maintained a detailed account of all quality testing results

• Tools: HP Quality Center, Microsoft Visio, SQL

EDUCATION

Information Technology Associate – University of Phoenix expected in 2017

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