Billing Collections Customer Service Microsoft Office
Resume:
Angela M. Rios, CMPC-POL
**** **** ***** **., *** Antonio, TX 78242
********@*****.***
Objective
More than 10 years’ customer service experience in Healthcare knowledge. Motivated and determined professional, who is accustomed to multitasking and a demanding position. Strong customer service satisfaction, by listening and communicating to each and every concern, complaint and compliment. Has high patience with multi-tasking, meeting deadlines and problem-solving skills. Experience in working in office setting and proficient in Microsoft Office. Skills
Microsoft Office (10+ years)
Accounting (2 years)
Bilingual (10+ years)
Medical Terminology (10+ years)
Billing (10+ years)
Collections (10+ years)
Accounts Payable (2 years)
Professional Experience
Medical Leave Nov 2012 - Present
Planned job pause to focus on family matters
Reimbursement Specialist II
Medtronic - San Antonio, TX Dec 2011 to Oct 2012
Processed insurance aged accounts by billing, collections and appeals. Filed BC/BS, Managed Care and Private Insurance claims, Coding CPT and ICD-9, delinquent claims, Reimbursements and EOB, CMS-1500, NDC, Patient demographics, charges, filing both paper and electronic claims, AR/AP, Daily and Monthly reports. Billing/Collections Clerk
Institute for Women's Health - San Antonio, TX Feb 2010 to Dec 2011
Processed patient and insurance aged accounts by billing, collections and appeals. Prepared accounts for outsourced collections. Filed Medicare, Medicaid, BC/BS, Tricare, Workers Comp, Managed Care and Private Insurance claims, Coding CPT and ICD-9, delinquent claims, Reimbursements and EOB, CMS-1500, OSHA, NDC, Patient demographics, charges, filing both paper and electronic claims, Superbills, AR/AP, Daily and Monthly reports.
Extern Student
Hill Country Family Medical Center - San Antonio, TX Aug 2009 to Dec 2009
Opened and closed daily clinic, prepared charts for days’ schedule.
Intake of new patients and walk ins. Reviewed and confirmed Doctors daily schedule to their ordinance.
Facilitated Doctors orders by scheduling test, referrals, follow up appointments, prescriptions and DME orders.
Handled faxes and mail. Processed daily billing, coding, collections, reconciliations and financial reports.
Intake of patient phone calls and request. Coordinated inventory of office supplies. Reimbursement Specialist II
KCI - San Antonio, TX Jan 2006 to Dec 2007
Processed patient and insurance aged accounts by billing, collections and appeals
Prepared accounts for outsourced collections. Filed Medicare, Medicaid, BC/BS, Tricare, Workers Comp, Managed Care and Private Insurance claims, Coding CPT and ICD-9, delinquent claims, Reimbursements and EOB, CMS-1500, OSHA, NDC, Patient demographics, charges, filing both paper and electronic claims, Superbills, AR/AP, Daily and Monthly reports
EDUCATION/CERTIFICATIONS
Kaplan Career Institute - San Antonio, TX
Vocational in Certified Medical Professional Coder Certified Medical Coder (CMC) Oct 2010
Additional Qualifications
Typing Speed: 30 WPM
Languages: Spanish Excellent
References
Elisa M. Garcia ************@*****.*** 210-***-****
Ms. Corina Miranda 210-***-****
Mrs. Geralyn Martinez,MSN,APRN,FNP 210-***-****
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