QUALIFICATIONS Senior Software QA Engineer

Certified SW QA Specialist with over 13 years of communication, enterprise, financial, and web software QA experience

Collaborative but decisive communicator and problem solver

Full system development lifecycle experience, including designing, writing and implementing test cases and test processes to drive corrections and improvements as well as cost savings

Various testing suites, agile methodologies and monitoring tools; and cross-platform skills in Windows, Android and Linux

SKILLS SUMMARY

Agile, SQL, SharePoint, SIP, SW Lifecycle, Hardware, Phones, API testing, XML

Test Plans, Cases & Processes, Functional Requirements, Documentation of cases and bugs

Regression, Negative, UI, Compatibility, Data Interface, Migration, Performance

Testing Automation, Shared Databases

Defect/Bug Tracking and BKM creation/documentation, Weekly Status Reports, Design reviews, Release readiness

Productive communication (with developers, customers, management and 3rd parties), Team player

Good time-management and organizational skills, accurate ‘effort estimates’, Highly detail-focused

Prevented hundreds of thousands of dollars in erroneous charges

Conducted formal and informal product design reviews throughout the software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues and impacts, software scenarios, regression testing, negative testing, error/bug retests and usability

PROFESSIONAL EXPERIENCE

Lead Sys Spec-IT Quality Assurance Verizon Beaverton, Oregon 2014 - Present

Recovered and managed/QA'ed a previously unfinished multi-year project through release.

Result: The product won a 2015 Communications Solutions Product of the Year Award.

Established quality and reliability standards by studying product and consumer requirements with other members of management and with production operators, technicians, and engineers.

Maintained product quality by enforcing quality assurance policies and procedures and government requirements; collaborating with other members of management to develop new product and engineering designs and manufacturing and training methods.

Provided end to end testing for call center phone system

Authored and presented to stake holders “Requirements Best Practices” template

Created and executed functional, regression, and UAT tests

Created test cases and plans with no existing requirements. Deployed with no errors.

Performed SIP (signaling communications protocol) testing for two-party and multiparty media sessions

Validation Engineer (Intel Contract Employee) Hillsboro, Oregon, 2011 – 2013

Repeated winner of the “Bug of the Week” award, including highest quantity and best documented bugs

Multimedia, component, and UI validation of multiple generations of Android phones and tablets

Hardware and software troubleshooting including flashing Firmware images

Software Test Engineer Providence Health Care (Prokarma) Beaverton, Oregon, 2011

QA’d usability for massive SharePoint 2010 site. Focused on workflow testing

Developed test plan and bug reports

Model Validation Analyst IBM (Kforce Consultant), Beaverton, Oregon, 2010-2011

Worked with stakeholders to clarify, finalize, and document production application requirements

Developed test plans, test cases, and ‘requirements traceability’ documents

Created, managed and execute tests for data to be sent to the US Treasury for HAMP

Software Test Engineer Intel (Kelly IT Consultant), Hillsboro, Oregon, 2010

Validation of AMT/vPro technology, RF/ Wireless testing, and overall Quality Assurance

Installation, maintenance and diagnostics of hardware, software, and firmware

Sr. Quality Assurance Analyst First Advantage (ProKarma), Beaverton, Oregon, 2009-10

Key player in “Very Successful” release of multitier call center app. (SQL)

Created the control procedure documentation used for internal audits

Quality Assurance Analyst Sage Software (Timberline), Beaverton, Oregon, 2003 to 2009

Four-time recipient of Sage CIA (commitment in action) Award for “going above and beyond”

Chosen as “the” technical contact for external customers

Nominated for prestigious Sage Diamond Award for implementation of a defect management system

Special Projects lead for major port to 64 bit capability and for Windows 7 and 2008 R2 Server compatibility (included 3rd party applications). Required extensive self-training and hands on

CREDENTIALS & EDUCATION

California State University Fullerton, CA BA in MIS, Business

QAI Certified SW Test Engineer (CSTE), 2005 with recertification valid to Dec 2017

On-line course work in Selenium IDE

Pacific NW Software Quality Conference 2015, 2016

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