SUMMARY

Dedicated IT professional with more than 15 years of experience in the technology field. Expertise in enterprise applications for Windows 2008/2012 Active Directory, Group Policy, DNS, WINS, DHCP and LAN/WAN technologies. A very adaptable and quick learner who is skilled in problem solving. Well-developed leadership and analytical skills. Reputation for meeting deadlines with minimal or no supervision needed.

Key Skills and Strengths:

Network Design

Virtualization

Server Setup & Configuration

Security

Wireless

Network Cabling

Technical Support

PC Repair

Help Desk Support

Cloud Computing

VOIP

Windows Server 2008/2012

Storage Area Network

Networking

Troubleshooting

Windows 7/8/8.1/10

Printer Support

Active Directory, DNS, WINS, DHCP Configuration

Network Monitoring

Backups

Windows Update Services (WSUS) for Patching

Maintenance

Auditing

Windows Deployment Services (WDS) For Image Deployment

EMPLOYMENT AND EXPERIENCE

UPGRADE IT CONSULTING SERVICES Contractor 2015 – 2017

Upgrade IT Consulting Services is a U.S based company providing technology solutions to help businesses grow.

Roles and Responsibilities

Contracted to perform OS/server installations, network management and assist with network infrastructure design projects.

CLEAR HARBOR Senior IT Technician /System Administrator 2010 - 2015

Clear Harbor is a nearshore outsourcing provider that offers customer care and BPO services for U.S. and Canadian based companies.

Roles and Responsibilities

To ensure that all local and overseas servers were fully operational, monitored and maintained; Responsible for windows administrator tasks pertaining to servers and help desk support escalated calls.

1.Design, upgrade, support and migration of host and virtual servers 2003, 2008 to 2012

2.Maintain and support network equipment: servers, switches, computers and peripherals.

3.Tier 2 Support Technician

4.System Administrator server tasks: Active Directory, Group Policy, User Rights, DHCP and Security

Achievements

Migrated to 1 Windows Server 2012 AD forests from 10 Active Directory (AD) forests. Removed all 2003/2008 server systems and upgraded to Server 2012; virtualized all non-critical servers onto one host. This reduced the company’s electricity consumption and improved server racks spacing. It also increased the efficiency of managing the overall solution.

DOMINICA ELECTRICITY SERVICES LIMITED Senior IT Technician 2003-2009

Dominica Electricity Services Ltd. is the sole electricity utility provider on the island of Dominica.

Roles and Responsibilities

Attended to help desk calls, assisted with network upgrades, administrator tasks and maintenance.

1.Help desk support technician for all sites.

2.Designed network architecture: WAN/LAN links.

3.Maintenance and support of PCs, switches, and printers

Achievements

Installed the network and communication infrastructure when company relocated to new site. This entailed setting up of network points in each office, switches, network racks and patch panel installation. Managed and supervised contractor’s installation of new fibre-optic cables in the building. This saved the company costs associated with contractor fees for cable installation, termination and hardware installation.

CAMPBELL’S BUSINESS MACHINES Senior Field Service Technician 1997-2002

Roles and Responsibilities

1.Toshiba Service Technician providing installation, repair/maintenance of Toshiba photocopy machines

& business systems.

Installed, maintained, and repaired all models of Toshiba high quality copy machines

Repaired business system peripherals.

Installed local telephone lines to businesses and homes for internet and phone services.

Provided network cabling installation services and installation of UPS backup power systems to businesses.

EDUCATION

Graduate of Dominica Community High School, 1995

Certifications and Training

Microsoft Certified Professional (MCP)

Microsoft Specialist Configuring Windows devices (MS)

Microsoft Certified Solutions Associate Windows 10 (MCSA)

Microsoft Certified Solutions Associate Office 365 (MCSA)

Microsoft Certified Solutions Associate Windows Server 2012 (MCSA)

Microsoft Certified Solutions Expert Server Infrastructure 2012 (MCSE)

Microsoft Certified Solutions Expert Cloud and Infrastructure (MCSE)

Voice Over IP (VOIP) Foundation, Global Knowledge

AccPac for Windows 2004 5.0A, Business Training Centre

Nessus Vulnerability and Compliance Auditing– On Demand, Tenable Network Security

Toshiba Service Technician

Supervisory Management, Management & Educational Services, Barbados

Customer Service Development, RAC Strategic Solutions

Technical Report Writing, Caribbean Electric Utility Services Corporation (CARILEC)

Hazard Identification Management, CARILEC

Accident & Incident Investigation, CARILEC

Software Experience

Systems:

Windows XP/7/8/8.1, Server 2003/2008/2012

Databases:

SQL Server 2012/2014 Installation

Software:

MS Project, MS Visio, MS Office, ACCPAC, Customer Information Software (CIS)

Additional Capabilities

Maintenance and troubleshooting of computer peripheral equipment such as scanners, printers, projectors, copy machines

Electrical Wiring

Telecommunications technician performing telephone and internet connections.

Installing of network infrastructure, setup of network racks, patch panels, network points and CAT5 cabling.

Skills and Personal Attributes

Keeps abreast of changes in technology

Strong ability to communicate technical information to non-technical Staff; able to communicate with staff at all levels

Respectful, sound work ethics, flexible, able to work on own initiative, successful in both team and self-directed settings

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