** ********* ***** ********, ** ***** 973-***-**** acz36z@r.postjobfree.com

Joseph P. Caggiano

Summary of Qualifications

Over 20 years of experience in IT Management along with Project Management skills – Ability to get along with all levels of people and possess strong relationship building skills. A team leader capable of motivating staff with a can do attitude.

Experience

November 2013 – Current - Tekmark Global Solutions Edison, NJ 08817

Project Manager

Supervised installation teams on the installation of new radios for Academy, Coach and New Jersey Transit bus lines

Meet with department heads and users to gather and document requirements

Conduct visual inspection of radio installations, which also included testing and deployment

Programming of in dash and mobile radios

Communicate with team about Quality Assurance concerns

Created daily project status reports detailing performance status

Consistently oversaw inventory control, storage management and site management

Performed and analyzed test drive coverage results

Supervised return shipments valued at up to $3 million rebate for client

July 1999 – November 2013 - The Society of Naval Architects and Marine Engineers Jersey City, NJ 07306

Manager, Information Systems

Manage day to day operations of an IT department which consist of multiple Microsoft Servers, Exchange Server, XP, Windows 7 and Windows 8 operating systems in a network environment

Managed the procurement, installation and implementation of a new Association Management Software system from a Go Members database to a Netforum database which enabled our organization to accept e-commerce payments for dues, events, journals, publications and contributions

Administer Association Management software which consist of dues billing, events, exhibits, contributions, committees, publications and journal modules

Responsible for management reporting surrounding membership, billing, subscription, events, publication and committee modules.

Provide staff user training for Outlook, Access, Word and Association Management software

Create user documentation for internal computer procedures

Configure, install and monitor Computer Associates ITM anti-virus software

Troubleshoot computer hardware and software related issues which consisted of hard drive failures, printing issues and network connection problems

Perform, test and monitor computer backup systems using Computer Associates ArcServe for Exchange, SQL and Open File agent

Maintain internal phone system

Maintain and support system copiers and printers

Responsible for developing annual IT budget surrounding resources, hardware/software procurement and annual maintenance

Administer and monitor internal e-time system that tracks employee time

Responsible for the day to day operations of Human Resources department, which consisted of medical insurance, staffing and attendance

October 1989 – July 1999 The New Jersey Society of Certified Public Accounts Roseland, NJ 07068

Manager, Information Systems

Responsible for design, development and implementation of various software systems and reports

Administered Association Management software which consisted of dues billing, events management, contribution and creating ad-hoc reports

Managed day to day operations of an IT department consisting of Microsoft servers, Exchange server and Windows computers

Lead the computer hardware conversion from a Wang mini computer system to a Microsoft Windows network environment

Troubleshoot computer hardware and software issues which consisted of hard drive failures, viruses, error messages and printing problems

Trained staff on Microsoft Outlook application

Lead the operation of all facets of a new AT&T phone system

October 1987 – October 1989 Lowenstein & Sandler Roseland, NJ 07068

Computer Operator

Lead computer operator

Provide training for new computer operators

Created computer backup documentation

Education

September 1979 – May 1983 William Paterson State Wayne, NJ 07470

B.A. - Education

Certification

Microsoft Certified Professional

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