Career Objectives:

To obtain a challenging position with a progressive company in the fields of Electronics and Information Technology that will utilize my abilities developed through my education and work experience.

Education:

Comp TIA A+ Certification

New Horizons Learning Center, Green Tree, PA

Date: January 2008- March 2009

Associate in Specialized Technology in

Computer Network Systems

ITT Technical Institute, Monroeville, PA

Graduation Date: December 2003 GPA: 3.8

Bachelor of Applied Science in

Electronics Engineering Technology

ITT Technical Institute, Indianapolis, IN

Graduation Date: September 2000 GPA: 3.7

Computer Skills:

• Replace and configure all type of Computer hardware, software, and peripheral devices

• Write computer programs using C++ and Visual Basic 6

• Analyze and troubleshoot computer systems and network for errors and hardware problems

• Proficient with configuring Anti-virus programs and Firewalls also disabling viruses

• Build personal computer from Component level up

• Familiar with networking computer systems in a LAN and WAN environment

• Build computers, configure modems, motherboards, sound/video cards, NIC cards, floppy drives, hard drives, CD-ROMs, memory and related peripheral devices

• Proficient with the use of the following operating systems: Dos-6.22, Windows 3.1, 95, 98,ME, 2000, Server 2003,2008 Advanced Server 2000, Data Center Server, Windows XP Home/ Professional, Vista,Windows 7, 8.1

• Familiar with configuring and installing peripheral devices including printers, digital cameras, scanners, and Web cams

• Proficient with Microsoft Office Professional 2003 2007, 2010 and 2013

• Proficient with Microsoft Visio 2003

• Proficient Familiar with Adobe Photoshop CS3, Flash CS3, and Illustrator CS3, Dreamweaver CS3

• Proficient with Joomla, Wordpress and website building

• Familiar with Exchange Server 2003

Electronic Skills:

• Analyze AC/DC, series, parallel, digital and complex circuits

• Operate digital volt/ohm, meter, oscilloscopes, function generators and other test equipment

• Analyze and identify operational amplifiers

• Identify faulty components in equipment

• Interpret digital schematics and determine output based on input

• Analyze and adjust transistor amplifier circuits

• Install the main components and peripheral devices of microcomputer systems

• Troubleshoot audio circuits in receivers and car audio equipment

• Familiar with the industrial control applications of microprocessors

• Design schematics using Electronic Workbench, Multi Sim Professional and Micro Cap V

• Familiar with the Automatic Process Control of industrial system

• Perform through-hole and surface mount soldering

• Install, repair and troubleshoot audio-electronics such as head units (radios) and car amplifiers

Work Experience:

IT Desktop Support/End User Support /Endpoint Support Contractor

CompuCom: Amerisource -Bergen -Monroeville, PA

January 2016 to April 2017

• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures

• Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components

• Maintain, analyze, and troubleshoot, software and computer peripherals.

• Ability to setup, configure and add all hardware

• Assist Corporate Desk Side Support technicians with large IMAC’.

• Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

• Provide technical support to end users via telephone

• Back up and burn-end user data

• Assist in developing and documenting improvements to current processes.

• Assist coworkers in resolution of end users’ technical issues.

• Assist coworkers in the execution of established processes and escalations.

• Test, image and clean PC’s, laptop, monitors, printers, and other related hardware

• Provide support for desktop, laptop, tablet, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies.

• Diagnoses, identifies, isolates and analyzes problems based on information presented by end users.

• Resolves technical problems and answers questions as necessary in support of end-user infrastructure technologies.

• Alerts management to recurring problems and patterns of problems that may be widespread or affecting our executive staff.

• Performs related duties as assigned.

• Participates in frequent mass computer deployment initiatives and teardowns.

• Encrypt /decrypt laptop desktop with McAfee EPO server.

• Provide support for remote users and Work from Home clients.

• Support clients and managers using cisco VPN any connect software.

• Provide remote support using Logmein Rescue, TeamViewer, Dameware .

• Provide Avaya phone support

IT Desktop Support/End User Support Contractor

Randstad Technologies: CVS Caremark Heath -Monroeville, PA

November 2014 to December 2015

• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures

• Perform root cause analysis and develops checklists for typical problems in the CVS work environment Enter errors and resolve complex issues in HP Service center ticketing system

• Submit request the right IT Team to resolve remote access issues, printing issues, and networks connectivity issues

• Repair and troubleshoot Lenovo, Dell, HP Laptop/Desktop/Printers

• Follow company procedures and submit for problem to IT manager

• Provide hands-on help to users in an end-user desktop support environment

• Use Window Deployment Services to reimage desktop/laptop computers

• Setup, manage and configure desktop and laptop computers

•Migrate computers from Windows XP to Windows 7 professional

•Support software, such as installation, testing and established standards and guidelines

•Perform high-level technical support for CVS management, VIP’s and local IT technical staff

•Perform interaction with custom applications, custom software, and operating systems, diagnose and resolve unique, and non- recurring problem on the network

•Support software, such as installation, testing and established standards and guidelines

• Interface with multiple level of end users to resolve technical questions about computers

IT Desktop Support/ End User Support Contractor

Vision IT: Highland School District - Natrona Heights, PA

September 2011 to July 2014

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals with minimal supervision

• Re-image using Windows Deployment Services and Norton Ghost 11

• Documents, maintains, upgrades or replaces hardware and software systems

• Assist staff to resolve complex or out of policy operation problems

• Develop solutions to enhance efficiencies and communicate those solutions to Site Manager

• Provides end-user training

• Addresses and resolves help desk tickets in a timely manner

• Enter errors and resolve complex issues in Web Apps ticketing system

• Resolves remote access issues, printing issues, and networks connectivity issues

• Setup, manage and configure Active directory 2008 server

• Support, manage, and configure user accounts including Group Policy rights, security and systems groups

• Manage and configure I-Boss Web Filtering

• Maintain, troubleshoot and repair IBM Lenovo, Dell, and HP Laptops/Desktops/Printers/Copiers

• Provide support for Apple/MacBook, I-phones, I-pads, teleconferencing, and Virtual PC Support for Students and Staff in the District

• Report to IT Director on new issue and fixes on the network

• Work in a team environment and work independently on IT task provided by IT Site Manager

• Document all work and building a Knowledge base of problems and their solutions in Web ticketing system

• Interface with clients on a regular basis and develop client relationship between Students, Facility Staff and Administration Staff

• Submit Report(s) to Director of Technology or Site Manager

• Use experience and judgment to plan and accomplish goals.

Printer/Desk-Side Support Technician Contractor

Pomeroy Corporation: Highmark - Pittsburgh, PA

July 2011 to October 2011

• Troubleshoot HP printers

• Deliver toner and paper to printer

• Perform ticket request in HP service center ticketing system

• Perform a Department of Defense cleaning and sanitizing on all old workstations

• Retire old workstations that need to go to charity or brokerage

• Perform workstation pickups for workstations that need to be reconfigured

Web Developer Contractor

www.woodlandsafety specialist.com [January 2011 – February 2011] - Woodland Safety Specialist LLC.

www.csaoshatraining.com [March 2011 - April 2011] - Woodland Safety Specialist LLC. www.tntdevelopmentcleaning.com[April 2011- May 2011 - TNT Development & Cleaning LLC.

www.steelecitycontracting.com [May 2011 - June 2011] - Steele City Contracting LLC.

www.oshatrainingcourse4u.com [March 2015-April 2015]-Woodland Safety Specialist LLC.

www.uberglas.com [December2016-January 2017] –Uberglas.LLC.

• Build a Web presence from the ground up -- from concept, navigation, layout and programming to SEO.

• Launched visually appealing, user-friendly Websites with interactive features to optimize traffic page views, site "stickiness" and user experience

• Created, launched, and managed corporate web sites for high-profile Web Companies clients, with strong emphasis on user-centered design, usability standards, and human factors testing

• Volunteered as a Web developer to gain skills and experience in the field of web development

•Build configure and support websites using Wordpress, Joomla, custom PHP,Codeigniter web framework

Technologies Used : Languages: JavaScript, CSS, HTML, And XHTML. Some knowledge of MySQL Adobe Suite: Adobe CS5.5 Web Premium: Dreamweaver, Flash Catalyst, Flash Professional, Flash Builder, Photoshop, Illustrator, Acrobat X Pro, Fireworks, Contribute, Bridge, Device Central and Media Encoder.

Technical Toolbox: Languages: Proficient CSS, HTML, PHP, JavaScript, Adobe CS Suite: Skilled in Adobe CS6 Web Premium -- Dreamweaver, Flash Professional, Photoshop, Illustrator, Acrobat X Pro, Fireworks.

Help Desk Analyst Contractor

Sapphire Technologies: FedEx Corporation - Coraopolis, PA

July 2010 to April 2011

• Enter error request in HP Service Center ticketing system

• Perform McAfee laptop encryption/ decryption on laptops that need to be service

• Troubleshoot Cisco VPN Users over the network

• Troubleshoot software corruption on laptops/desktop, thin clients

• Resolves remote access issues, printing issues, and networks connectivity issues

• Effectively communicate with Tier 1 helpdesk and other support teams to resolve issues over the network

• Perform remote desktop support using Dame Ware, VNC, CA Remote Desktop clients for FedEx corporate and field employee

• Work with FedEx corporate and FedEx field employees in troubleshooting there HP printers, Citrix grids devices, thin clients, laptops, desktops

• Provide phone support for all 50 states including Canada and Hawaii

• Disable viruses, worms, malware thru the windows registry

• Perform MacAfee laptop encryption/ decryption on laptops that need to be service

• Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for user’s computer performance

• Perform Laptop Safe-boot password reset

• Perform diagnostics with user to collect information about problem to determine source of error

• Isolates performance issues to determine cause of hardware malfunctions, such as hard drive, modem, printer, cables, Network cards or telephone.

• Perform Laptop Safe-boot password reset Perform small projects in Service Desk and Desktop Support areas.

• Participate in other IT infrastructure projects

• Resolves remote access issues, printing issues, and networks connectivity issues

• Trouble shoots and fixes all wireless connection problems for Blackberry’s Verizon /ATT Air cards and Tethering

• Troubleshoots PC hardware and software problems and identifies, and resolves PC hardware and software application problems. Effectively communicate with Tier 1 helpdesk and other support teams to resolve issues over the network

Help Desk Analyst Contractor

TEK Systems: Bank of New York Mellon - Freeport, PA

January 2010 to May 2010

• Enter error request in BMC Remedy trouble ticketing system

• Work with clients to keep accurate logs for NETX Pro Trading software

• Obtain user feedback information to solve software problems and errors

• Effectively communicate with Tier 1 and 2 support teams to resolve issues in Lotus Notes and helpdesk chats

• Perform remote desktop support for clients, bank users, broker’s dealers

• Provide phone support for 300,000 trading users that such as software installs and password reset

• Work with clients and other technology support helpdesk to resolve software issues

IT Field Service Technician Contractor

Insight Globe INC: PNC Bank - Pittsburgh PA

November 2009 to December 2009

• Follow company procedure in IT manuals

• Remove all old workstation to storage area

• Install new workstations for local PNC Bank branches

• Run security scripts on workstations

• Install network printers on workstations

• Troubleshoot hardware and software problems that PNC bank employee

• Perform a DOD - 5220.22M erase on all old workstations

Help Desk Support Technician Contractor

Village At Pennwood Nursing Center - Pittsburgh, PA

December 2007 to September 2009

• Organize and maintain Windows Server 2003

• Organize and maintain Windows XP Professional computers

• Document all contacts, actions, and responses in users database

• Organize and maintain file system; files correspondence and other records

• Maintain working knowledge of products and/or services

• Prepares reports and correspondence as needed

• Performs other duties as assigned by IT head supervisor at other remote location

• Enter request and trouble tickets within trouble ticketing system

• Answer correspondence from users relating to computer problems and work on providing resolution • Document problems in Spice-works and worked in a timely and efficient manner

• Work with Staff to keep accurate logs/inventory for all software and hardware

• Assist the staff for further development and administration needs

• Obtain user feedback information to solve problems on the network

• Effectively communicate user issues and concerns to all applicable internal staff members

• Disable computer viruses and update company computers

• Remote desktop support from home or from another location to fix network problems

• Notify IT headquarters of more serious network/infrastructure problems and work with them toward resolution

Electronic Assembler /Tester Contractor

Tops Staffing LLC: Vollect INC - Pittsburgh, PA

September 2007 to October 2007

• Perform mechanical product assembly

• Follow company procedures

• Test wireless headsets for sound and voice recognition response

• Perform mechanical product assembly

• Reprogram battery charger

Assembler/Electronic Technician Contractor

Titan Staffing INC: Aspex Corporation - Delmont, PA

May 2007 to September 2007

• Build and test power supplies

• Modify circuits on printed circuit boards

• Install software on windows based machines

• Build, configure and test all type of computer hardware, software, and peripheral devices on manufacturing computer products

• Perform ultrasonic cleaning on manufacturing parts

• Read schematics and manufacturing drawing

• Follow written company procedures

Electronic Test Technician Contractor

Adecco Staffing LLC: Bombardier Transportation - Monroeville, PA

October 2006 to December 2006

• Test semiconductor boxes, industrial inverters, propulsion inverters, auxiliary inverters

• Test low voltage power supplies, battery chargers, DC/AC contactors, line reactors and transformers

• Test Insulated Gate Bipolar Transistor (IGBT) devices, associated gate drive units

• Test power magnetic, capacitors, resistors, cabling and control wiring

• Perform Low /High voltage test on equipment

• Test Master controllers

• Test contactor switches and reverser switches

Electrical/Mechanical Assembler/Test Technician Contractor

SynerFac Staffing LLC: Ametek Process &Analytical Instruments - Pittsburgh, PA

February 2006 to August 2006

• Prepare and process components for assembly

• Follow material handling procedures to assure proper signaling is done to prevent part shortages

• Perform quality inspection as prescribed by method sheets or procedures.

• Follow ISO 9000 procedures and read schematics from CAD database

• Built, tested, calibrated and program Flue Gas Oxygen/Combustibles/Methane Process Analyzers

• Utilize hand tools, power tools and hardware to assemble and wire standard and engineered products

Mobile Technician Contractor

ECCO Select Temporary Staffing: Verizon - Erie, PA

January 17, 2006 to January 18, 2006

• Install GPS systems in 21 Verizon company vehicles

• Install mobile phone antenna’s in 21 Verizon company vehicles

• Perform hand tool operations

• Read schematics drawing

Electronic Product Assembler Contractor

Aerotek Staffing Agency: Innovative Controls - East Pittsburgh, PA

September 2004 to October 2005

• Perform hand tool and soldering operations

• Work from interrelated drawings and operation sheet

• Perform complete wiring and assembly operations

• Assembled, calibrated display readouts and test probes

• Build and test electronic equipment

• Assembled fire truck valves

• Build small color coded cables, harnesses, and electronic assemblies

• Customize hardware according to clients specifications

Electronic/Computer Lab Assistant

ITT Technical Institute - Monroeville, PA

September 2001 to December 2003

• Repaired, maintained and installed computers

• Tutored student in classroom studies and electronic projects

• Assisted Instructors in classroom and laboratory studies

• Replaced and configured company computers

• Train and assist system users with problems, special needs and other requests

• Install new software releases, upgrades and security patches

• Perform assigned routine maintenance for computers

• Disabled Viruses and Remote Access Trojan software

• Installed, replaced, CAT 5E cables to routers, switches and computers

Electronic Test Technician Contractor

AeroTek Staffing Agency: Pinnacle Electronic LLC - East Pittsburgh, PA

June 2001 to August 2001

• Assembled electronic products

• Test equipment for defects, bridges, and excess solder

• Follow company procedures

• Read schematics drawing

• Assembled wiring harnesses

• Soldered / De-solder components on printed circuit boards

• Perform Inspections on circuit boards

Product Assembler Contractor

Carol Harris Staffing: MSA Corporation LLC - Murrysville, PA

February 2001 to May 2001

• Assembled Coal Mining products

• Assembled decals on company products

• Read schematics blue prints

• Follow written company procedures

Electronic Technician Contractor

Peak Technical Services: CSE Corporation - Monroeville, PA

September 2000 to January 2001

• Tested equipment and repaired coal mining detectors

• Calibrated coal mining display readouts and handheld readouts

• Build, test, and repair power supplies, display monitors, handheld readouts displays

• Assembled power supply, detectors, coal mining display readouts and handheld readouts

Electronic Technician Contractor

JH Technical Services: Sony Corporation - New Stanton, PA

August 1999 to January 2000

• Repaired defects on printed circuit boards

• Followed written documentation and procedures

• Read complex schematic drawings

• Soldered / de-solder surface mount components on printed circuit boards

• Perform a Department of Defense cleaning and sanitizing on all old workstations

Available for Long/Short-Term IT projects • PA driver’s license • Reference upon request

Contact this candidate