Customer Service, Human Resources, Title Clerk
Resume:
Cynthia Denise Robinson
***********.**@*****.***
Matthews, NC 28105
EDUCATION
DeVry University, Charlotte, NC
Bachelor of Science in Technical Management April 2012
Emphasis: Human Resources
• Overall GPA: 3.89 (Magna Cum Laude)
• Dean's List (Multiple Recipient)
RELATED COURSES
Principles of Management
Human Resource Management
Strategic Staffing
Project Management
Human Resources Information Systems
Employment Law
Training Development
Career Development
EXPERIENCE
DriveTime Car Sales, Charlotte, NC 07/08 – 4/17
Operations Manager
Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing a myriad of problems and issues requiring immediate attention and resolve
Processed large down payments including cash, money orders and credit cards as well as making deposits each night
Notary Public: Notarizing all necessary title paperwork at the time of sale
Responsible for titling all vehicles in Computerized Vehicle Registration including assigning license plates to each customer’s vehicle
Underwrites car loans at the time of sale ensuring customer’s car payment fits their budgeting needs
Assist customers in having a great car buying experience by providing excellent customer service throughout their experience
Manage the Operations Department by assisting General Manager in the hiring and training process of new employees
Handled all vehicle trade in paperwork ensuring payoffs were paid in the allotted timeframe
Processed all invoices working directly with third party vendors to ensure payments were made on time
PCA International, Matthews, NC 08/02 – 07/08
Printer Operator
Responsible for unloading and loading film and portrait paper in the printer machine for proper processing of pictures in a fast paced and diverse environment
Developed a keen to details with excellent color recognition and the ability to focus on quality and innovation directed to delivering exceptional digital prints
Wal-Mart Stores, Charlotte, NC 02/02 – 08/02
Cashier
Handled large sums of money while assisting customers with various purchases, and responsible for balancing register at the end of every shift
Responded to customers’ inquiries and answered their questions regarding any process, transaction or policy
SKILLS PROFILE
Exceptional listener and communicator who effectively conveys information verbally and in writing
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects
Results-driven achiever with exemplary planning and organizational skills, and meticulous attention to detail
Productive employee with solid work ethic who exerts optimal efforts in successfully completing tasks
COMPUTER SKILLS
Extensive software proficiency covering wide variety of applications: Word (Expert), Excel (Proficient), Access (Moderate), PowerPoint (Expert), Outlook (Expert), Lotus Notes (Proficient)
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