Customer Service Representative

BEEBEE RUBEENA DOSTMOHAMED

Toronto, ON

Tel: 647-***-**** Email: *******-**@*******.***

SUMMARY OF SKILLS AND QUALIFICATIONS

Bilingual in English and French

Strong interpersonal, communication and writing skills

Good team player and quick-learner; adapt easily to new working environments

Self-motivated with excellent organizational and analytical skills

Possess a valid cardiopulmonary resuscitation (CPR) certification

WORK EXPERIENCE

Teacher Assistant Sept 2016 – Dec 2016

Le Petit Chaperon Rouge Daycare, Toronto

Instructed various activities such as painting, drawing, games, and songs, while encouraging group activities

Documented children’s activities, routines, accidents and completed forms as required by superiors

Interacted with children of various ages in a positive and nurturing manner, and established good rapport with parents, colleagues and visitors

Served meals and drinks to children, while inculcating good health and personal habits: eating, resting, and toileting

Cleaned children’s learning areas and sanitized eating areas after each meal as per Toronto Public Health guidelines

Teacher Assistant Sept 2014 – Aug 2016

Les Amis Du Monde Daycare, Toronto

Lunchtime Supervisor Sept 2014 – Aug 2016

Charles Sauriol Elementary School, Toronto

Managed students during lunchtime in classroom and playground

Communicated playground rules established by the principal and directed safe play

Reported student incidents and or disputes

Ensured students do not leave the area without permission

Communicated successfully with teachers, staff and administration

Cashier

No Frills Store, Toronto Dec 2012 – Aug 2014

Assisted up to 400 customers daily in a friendly, helpful, and professional manner

Received payments by cash, credit or debit cards, vouchers and cheques efficiently

Worked effectively on a team of 15 individuals, which enhanced productivity

Issued receipts, refunds, credits and change to customers as required

Ensured correct and precise change was given to clients in every transaction

Resolved customer complaints while respecting the company’s rules and regulations, and privacy policies

Housekeeper

The Grange Hotel, Toronto Mar 2012- Aug 2012

Tidied rooms, corridors, stairways and other work areas so that health standards were met

Emptied wastebaskets, and transported other trash and waste to disposal areas

Sorted clean linens and stored them in linen closets

Washed windows, walls, and woodwork, waxed and polished as necessary

Cleaned kitchens and cooking utensils, and washed dishes

Bilingual Customer Service Representative

Mobile Plus Company, Mauritius Dec 2002 – April 2011

Answered phone calls in a professional manner to help clients with their inquiries, and assisted customers in-person

Successfully transformed escalated customer inquiries into positive interactions

Provided quality service to both internal and external customers

Efficiently tracked all inventory and ensured that shelves were appropriately stocked

Liaised with colleagues from different locations, when merchandise was defective, damaged, or not shipped

Submitted customers’ orders and recorded the data accordingly, allowing accurate information to be subsequently accessed by other co-workers

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate