Technical Support Computer
Resume:
B * L** Villa San Mateo * Guitnang Bayan II
San Mateo Rizal, 1850
***************@*****.***
REMMUEL S. NICOLAS
POSITION: Technical Support Specialist / Any Position:
Sales Technician
OBJECTIVES
The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
WORK EXPERIENCE
MAPLE COMPUTER CENTER
Computer technician – April 1996 up to March 1997
Arellano, Dagupan city, Pangasinan
There is a growing demand for skilled professionals who can offer quality technical support.
SISTER OF MARY BOYS TOWN
Computer Technician – June 1997 up to December 1997
Cavite City
Maintaining or repairing equipment
Troubleshooting a variety of computer issues.
A M T I (HEAD OFFICE ENGINEERING) Under Project Base
Technical support specialist – May 2016 up to present
Ortigas Center, Pasig, 1605 Metro Manila
DNL INDUSTRIES (PROJETBASE)
Technical support specialist – September 2016 up to January 2017
Bagumbayan, Pasig
BPI MAIN OFFICE (PROJETBASE)
Technical support specialist - April up to June 2016
2nd floor Ayala Makati City (BPI)
Technical support specialists are knowledgeable about computer systems, electronic systems, and software applications. They can educate people, answer questions, and troubleshoot any related problems about technology-based products and services. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you'll be the first person employees will come to.
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritising and managing many open cases at one time;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
VIRGEN MILAGROSA UNIVERSITY FOUNDATION
Computer Support Specialist Level II
Martin P. Posadas Avenue, San Carlos City, Pangasinan
WORK ACTIVITIES:
Support and maintain in-house computer systems and desktops. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Also, troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Our Network Administrators are responsible for supporting IT infrastructure for technology driven companies.
TASKS INCLUDE:
Microsoft Windows Server Management and Configuration – Windows 2003/2008/2012.
Backup and security technologies. Linking Server Windows 2k8 to client (Windows 8.1)
Installation application MS office 2010, MS office 2013 & MS office 2016
Installation application program Visual Basic 6, Visual Basic 2005, PHP, SAP, SQL, JAVA, PHP.
Participation in new client onboarding including network assessments and creating technical documentation.
Helping clients identify technical risks within their IT environment. Create user name and password for the students.
Working cross functionally with all of Directions support teams to deliver comprehensive client support services.
Testing systems to make sure that they are working properly. Knowledgeable in active directory and network devices.
Assist in preparing, maintaining, and upholding procedures for logging.
Accurately document instances of hardware failure, repair, installation, and removal.
Support development and implementation of new computer projects and new hardware installations.
Computer software and hardware troubleshooting knowledge and experience like Laptop, Desktop Computer and Printer. The Technician is responsible for the general user support and maintenance of Personal Computers within the organization. With background of networking crimping/cabling, troubleshooting, repairing, and maintaining both software and hardware and equipment to ensure optimal workstation performance, IP, DHCP, DNS & STATIC.
PROFILE
Experienced and dedicated IT professional with 17 years’ successful experience in Information Technology field. Proficient in hardware and software maintenance. Solid track record of providing timely positive response to requests regarding computer related assistance. A deep understanding of the general organizational confidentiality policies associated with IT specialist position.
HIGHLIGHTS OF EXPERTISE
Expert in antivirus, firewall and anti-malware software’s regulation
Adept at offering timely and highly effective technical support in software patching
Skilled in inter and intra systems collective network maintenance.
Expert in operational acceptance testing with new systems.
Proficient in day to day maintenance of server infrastructure.
Especially skilled in software related troubleshooting.
SUMMARY OF QUALIFICATIONS
17 years’ hardware and software experience
Exceptional mettle in analyzing, organizing, diagnosing and repairing computer hardware and software.
In depth knowledge of installing and maintaining peripherals.
Hands on experience in providing consultation and support to office staff.
Familiar with local area networks and cabling topologies.
COMPUTER SUPPORT SPECIALIST
Perform onsite and remote analysis of computer and network issues.
Install, configure and test hardware and software.
Troubleshoot issues with hardware, software and peripherals.
Prepare tests and applications for monitoring desktop performance.
Install and update anti-virus programs on all computers.
Evaluate and recommend technology for purchase.
Create and conduct end user training.
Perform preventive maintenance.
Serve as a technical contact at all times.
PC TECHNICIAN
Provided on-going hardware and software support.
Installed and repaired printer, laptops and computers.
Used client ticketing system to provide support.
Troubleshoot network equipment including modems, multiplexers, cables, and connectors.
Instructed end users in the use of software, personal computers and networks.
WORK CONDITIONS
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as computers and peripherals.
TECHNICAL STRENGTHS
OS: Windows XP, Windows 2007, Windows 8, Windows 8.1, Windows 10, Dos.
MS Server infrastructure windows server 2003, windows server 8.
SPECIFIC AREAS OF RESPONSIBILITIES
LAN 1 Laboratory & 1 SERVER: with 50 units of desktops LAN 2 Laboratory & 1 SERVER: with 50 units of desktops
Centrum Building-Computer Science Pharmacy & Dentistry, Business Administration Bldg
Students - Year round, beginning of classes Students - Year round, beginning of classes
EDUCATIONAL
Virgen Milagrosa University Foundation De Ocampo Memorial High School
Electronics Computer Technician Secondary Education
Martin P. Posadas Avenue, Nagtahan, Metro Manila (1981 - 1985)
San Carlos City, Pangasinan (1994 - 1996)
ELIGIBITY
PC OPERATIONS NC II COMPUTER HARDWARE SERVICING NCII
Certificate No. 070********* Certificate No. 080*********
Issued on. October 31, 2007-2012 Issued on. September 06, 2008-2013
Tesda, Lingayen, Pangasinan Tesda, Lingayen, Pangasinan
SKILLS
As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to non-IT personnel. Additionally, they will be looking for:
An ability to assess each customer/employee's IT knowledge levels.
Good analytical and problem solving skills, Up-to-date technical knowledge.
An in depth understanding of the software and equipment your employees are using.
Good interpersonal and employee care skills. Good accurate records keeping.
Knowledgeable in computer hardware and software troubleshooting.
Knowledgeable in printer troubleshooting.
Knowledgeable in level 1 network support.
SEMINAR ATTEDED
One day in-house Laboratory Safety Seminar under the VMUF Faculty Development Program January 23, 2013 VMUF, San Carlos City, Pangasinan.
Tabulator January 25 and February 2-3, 2011 VM Centrum, San Carlos City, Pangasinan.
Living the Virginian Values in the Workplace June 22, 2010 VMUF, San Carlos City, Pangasinan.
PERSONAL PROFILE
Date of Birth : November 02, 1966
Marital Status : Single
Nationality : Filipino
CHARACTER REFERENCES
Dr. AMALIA HUAB Mr. ARMAND ESTRADA
Dean, College of Engineering – VMUF General Manager, Maple Computer Center
Martin P. Posadas Avenue, San Carlos City, Pangasinan Arellano St. Dagupan City, Pangasinan
Mr. PETER HIBON
Broadband Technician
TSI Mandaluyong City, Manila
I hereby certify that the above information are complete, true and correct to the best way of my knowledge, beliefs and abilities.
Mr. Remmuel S. Nicolas
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