Active Directory Support
Resume:
MARGIE MALLERY
Clearwater, FL 33764
813-***-**** (cell)
******.*******@*******.***
TECHNICAL PROFICIENCES
Platforms: Windows XP/Vista/7/8/10
Servers: Windows 2003/2008/2012 R2: File, Print, DHCP, WINS, and DNS
Tool: vRanger, Buffalo, Active Directory SBS Console, Shadowcopy
Norton Ghost, Acronis, Symantec’s, Join.me, Teamviewer
McAfee, Malwarebytes, Lotus Notes, Microsoft Outlook, Office
Hardware: Cisco 1900/2950/2960 Switches, Cisco 1841/2500/2600 Routers, Fiber
Optics, Cat 5 & 6 Network Cable
PROFESSIONAL BACKGROUND
St Vincent de Paul, South Pinellas – IT Specialist
12/15 to 03/17
Manage technical resource in assisting users to resolve problems with equipment and data; monitors and prioritizes service requests to facilitate support and the exchange of information and advice; implements solutions and liaisons with providers as required
Responsible for the security of mission critical data (client records, financial data, employee records) and its availability to the end user
Develop, generate and compile reports
Prepare documents, spreadsheets and database as necessary for reporting purposes
Back-up to media and offsite secure storage on a weekly basis and store to protect information from major malfunctions, disaster or other losses
Research and recommend replacement of equipment and upgrade software as needed
Manage the support, training and troubleshooting of office telephone systems and voicemail
Serves as technical resource to departments regarding information services and hardware needs
Ability to set appropriate limits, work under deadlines and multi-task
Ability to organize, prioritize, self-motivate, and deliver results
Flexible work schedule including evenings, nights, weekends and holidays
Information systems management to include data processing, systems design and data base administration
Must exhibit leadership, team building skills, and a strong customer-orientation skill.
Installs, configures, and upgrades workstation operating systems and application software, using standard business and administrative packages; may modify specific applications for use in operational departments.
Installs, assembles, and configures workstation hardware, monitors, network infrastructure peripherals, printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.
Supports and troubleshoots CATV and security technology.
Troubleshoots problems with computer systems, including hardware and software, e-mail, network and peripheral equipment; makes repairs and corrections where required.
Installs, configures, upgrades and troubleshoots mobile phone and tablet hardware, operating systems and application software, using standard business and administrative packages.
Assists with the support, troubleshooting and end-user training for office telephone systems and voicemail.
Acts as a technical resource in assisting users to resolve problems with equipment and data; monitors and prioritizes service request support queue supports a centralized help desk function to facilitate the exchange of information and advice; implements solutions or notifies providers as required.
Makes hardware and software acquisition recommendations including helping users assess needs and justification for equipment and services.
Assists with the planning, design, research, and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
Responsible for the security of mission critical data (client records, financial data, employee records) and its availability to the end user.
Michael Roadancer Inc. – System Administrator
07/15 to 11/15
Installed and setup 3 Microsoft Server 2012 R2, Exchange Server 2016 and SQL Server 2014
Maintain, troubleshoot and made correction through Citrix XenCenter.
Maintain and made corrections to Microsoft Active Directory, DHCP and DNS, Application, Print, File server
Setup and maintained accounts in SoftPro.
Created trust relationship between servers.
Created Parent/Child relations.
Application and systems troubleshooting, testing, and installation.
Maintained switches, fiber
Maintained SAN
Kizen Technologies – System Administrator – Ellenton, FL
04/15 to 07/15
Setup, imaged, installed and maintained Dell laptop equipment in a LAN/WAN environment.
Setup, installed and troubleshoot Cisco phones using Cisco Call Manger.
Maintain, test, and troubleshoot hardware and software pertaining to a LAN/WAN, Cisco switches, workstations, servers and other devices.
Maintain, troubleshoot and made corrections to VMware
Maintain and made corrections to Microsoft Active Directory, DHCP and DNS server
Application and systems troubleshooting, testing, and installation.
Interact with various internal IT support functions, Development, Operations, Networking, and external 3rd party vendors to trouble shoot and resolve complex problems.
Ability to deploy and support complex 3rd party developed applications
Excellent problem solving, planning and organizing skills
Actively identify incidents and manage the incident resolution process to provide service recovery
Work with appropriate internal and external support providers to analyze root cause analysis and provide permanent fix or work around.
Maintained switch and fiber connections
Firstsource – LAN Administrator – Tampa, FL
12/13 to 02/15
Setup, imaged, installed and maintained Lenovo PC equipment in a LAN/WAN environment.
Maintain, test, and troubleshoot hardware and software pertaining to a LAN/WAN, Cisco switches, workstations, servers and other devices.
Maintain, troubleshoot and made corrections to VMware vShere
Maintain and made corrections to Microsoft Active Directory, DHCP and DNS server
Application and systems troubleshooting, testing, and installation.
Interact with various internal IT support functions, Development, Operations, Networking, and external 3rd party vendors to trouble shoot and resolve complex problems.
Ability to deploy and support complex 3rd party developed applications
Excellent problem solving, planning and organizing skills
Actively identify incidents and manage the incident resolution process to provide service recovery
Work with appropriate internal and external support providers to analyze root cause analysis and provide permanent fix or work around.
Ensure compliance with departmental policies (i.e. change control, IT security standards, release management, incident management, information security, etc.).
Maintain Avaya phone system.
Maintain Switches, Core Switches, and Fiber connections
Networking and Computers Inc. – Senior Network and System Consultant - Ft Myers, FL
03/10 to 11/13
Gulf Coast Center – Network and System Engineer – North Ft Myers, FL
01/07 to 3/10
EDUCATION:
Lee County Voc. Tech School – Cisco Network Academy
Designing and supporting Computer Networks
Introducing routing and switching in the enterprise
Microsoft Certificate of Achievement
2273 Managing and Maintaining a Server 2003
FLORIDA GULFCOAST UNIVERSITY - Ft. Myers, FL
Degree: Bachelor of Science
Major: Computer Information System
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