Adam Ward

**** *** ****** ** *******, Alberta, Canada T2J 1L2

acz2zd@r.postjobfree.com 403-***-****

Highly motivated, success-driven individual with a solid track record of driving increased levels in productivity and internal/external customer satisfaction. Over 8 years in leadership roles with a consistent record of exceeding goals within a highly competitive restaurant industry. Well-equipped with diverse background spanning full range of dealing with financial issues (payroll concerns, customer returns, reviewing cash outs) employee management, support and team leadership.

Successful in satisfying relations with customers, owners, vendors (liquor and food suppliers), and employees

Proven ability to lead, and motivate top-performing workers; skilled at improving team morale and building rapport with individuals on all levels.

Core Competencies

Hard-working & Trustworthy

Motivated & Persistent

Skillful & Methodical

Steadfast & Committed

Self-starter & Reliable

Professional & Customer Focused

Entrepreneurial & Enterprising

Loyal & Focused

Diligent

Conscientious

Passionate

Enthusiastic

Selected Accomplishments

Efficient in climbing the company latter, quickly reached the position of senior manager in two years with hard work and creativity

Fostered employee empowerment, training, and team building initiatives; dramatically improving cohesiveness, staff morale and productivity

Career History

JULIO’S BARRIO MEXICAN RESTAURANT – Calgary, AB 2008-2013

Senior Manager and Bartender: Held senior leadership and bartending in an extremely fast-paced environment

Managed both servers and kitchen staff

Responsible for restaurant efficiency

Acquired new customers

Record all sales and payroll hours daily

Foster a good work environment

Maintain clean and safe restaurant

Held security codes and a key to the restaurant

Maintain customer relationships

Created the bar manual (still in use today)

Created new drink recipes

Responsible for liquor inventory bi-weekly

Offered the Assistant General Manager Position but declined in order to focus on my studies

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THE PLOW WESTERN BAR AND GRILL - Calgary, AB 2013-March 2015

Night Manager and Bartender: Operated a fast-paced restaurant while maintaining the highest quality customer satisfaction

Responsible for the schedule on a weekly basis

Held a key and alarms codes for the restaurant

Guided staff to achieve company objectives

Maintained the promo budget on a monthly basis

Mentored, coached, and evaluated employees

Responsible for employee cash outs nightly

Performed payroll services to employees

STATE AND MAIN - FRANWORKS - Chinook Center, Calgary, Alberta March 2015 – Sept. 2015

Night Manager and Bartender: Ensured the restaurant, both back of house and front of house staff ran efficiently and managed large reservations

Held a key and alarms codes for the restaurant

Managed both servers and kitchen staff

Responsible for servers cash outs and balanced sales nightly

Maintained a fun and a safe environment for staff and customers

MOJO’S PUB AND GRILL - University Drive West, Lethbridge, Alberta Sept. 2015 – April 2017

Senior Bartender and Front of House Supervisor: Held a leadership role with a focus on employee morale and productivity while maintain a profitable resturant

Assisted in creating the weekly schedule

Responsible for daily inventory control systems using Excel to input the inventory levels

Fostered relationship between the restaurant patrons by provided excellent service

Held a key and alarm codes to open and close the resturant on a daily basis

Assisted in ordering essential supplys

Worked on a project team to develop a “Signature Cocktails” Menu

Balance the servers cashouts while using Excel

Education

Business Administration, University of Lethbridge – (2015-2017) I have recently finished my University Degree at the University of Lethbridge, with a major in General Management. Obtained additional knowledge in the following areas: Marketing, Supply Chain Management, Operations Science, Finance, Accounting and New Media. Participated in the Student Professional Development program that included: public speaking at various events, networking, assisting in planning and organizing events and attending conferences with influential business leaders including Ken King.

Business Administration, SAIT Polytechnic – (2013-2015) I have just completed my diploma in Business Administration. I have declared Management as my major. I have learned many technical skills with applications in the real world. I am proficient in Microsoft Excel, Word, PowerPoint and Access. As part of the curriculum, you are required to enroll in several financial courses including Macroeconomics, Business Math, and Accounting courses.

High School Diploma, Lord Beaverbrook High School (2003-2006)

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Technical Skills

MICROSOFT OFFICE – Extensive experience with the Microsoft Office package including: Word, Excel, PowerPoint, Access and Outlook.

ADOBE SOFTWARE – Worked with Adobe programs throughout my University experience including: Photoshop, Acrobat, Illustrator, Premiere and Dreamweaver.

SOCIAL MEDIA – Proficient with Facebook, Twitter, Instagram, and Snapchat.

References

Available Upon Request

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