Customer Service Social Media
Resume:
Education
Wilfrid Laurier University, Waterloo, ON
BA in Honours Communications Studies with a minor in Women Studies September 2013 - April 2017
Experience
Social Media: Communications Students’ Association; Wilfrid Laurier University, Waterloo, ON September 2016 - Present Responsible for generating a greater presence of the CSA by utilizing social media platforms, specifically Twitter
Advertised events for students and faculty to attend in a creative and appealing way
Positively promoted Laurier’s Communications Studies program to existing and future students, as well as communicated with students and faculty online
Downtown Ambassador: Downtown Kitchener BIA; Kitchener, ON May 2016 - December 2016
Responsible for promoting and answering inquiries regarding downtown activities, events, services, and businesses in the warm weather months Supported outreach workers in the downtown area as needed Provided guided tours for groups visiting downtown such as students and new hires in downtown local businesses
Cashier/Customer Service: Van Dongens Garden Centre; Milton, ON May 2015 - August 2015
Ensured that customers had a positive experience while shopping by sharing my knowledge and answering questions
Responsible for creating and filing Ontario One Calls, scheduling deliveries and tree plantings
Answered customer inquiries via e-mail and telephone Customer Service: Fortinos Ltd.; Oakville, ON June 2010 - December 2015
Learned exceptional customer service skills by creating a positive shopping experience for customers
Formed relationships with frequent shoppers by having a professional and positive approach while working
Assisted customers with purchases, product selection, and other inquiries Responsible for counting the tills throughout the store to ensure they were all accurately balanced
Processed and filed the necessary paperwork and ensured the security of all funds
**********@*****.***
1230 Wood Place
Oakville, ON
L6L2R5
CHELSEA BELSITO
Activities
General Member: Laurier Marketing Association (LMA) 2015-2016 General Member: Communications Student Association (CSA) 2015-2016 Social Media: Communications Student Association (CSA) 2016-2017 References
Available upon request
Contact this candidate