Customer Service Project Manager

JoAnne M. Hawley

***** ******** ***.

Rush City, MN 55069

Cell phone: 612-***-****

*************@*****.***

Objective

Seasoned professional seeking a position as a buyer/planner. Special interest in planning, scheduling, purchasing, cost savings, expediting and negotiating. I am a driven and detail oriented person with a proven track record of success and progressing job reasonability.

Experience

Plastech Corporation- Rush City, MN 1/2008 10/31/2016

Buyer

Study requirements, purchase, expedite, de-expedite, and negotiate, etc. with suppliers to get product in our facility in time, in order to get product to customers by the requested delivery date. Meet with suppliers regarding quoting on new projects and issues with current components, and obtaining better pricing for our customers to help cut costs for them and Plastech.

Worked closely with engineering on quoting and sourcing components and resins for new and existing projects.

Study internal quotes to make sure purchased price of components is less than the price charged to the customer.

Majority of the purchasing is for components, packaging and resins for Polaris parts, Subzero and our sister company Miller Mfg.

Manage inventories of resins and silo resins.

Address inventory issues. Research BOM’s for scrap issues, which could affect inventories for component scrap.

Active team member of 4DX, which purchasing saved customers $1.3 million on purchased products.

Managed Vendor files.

Plastech Corporation- Rush City, MN 9/2003 – 1/2008

Customer Service Rep., Production Control Assistant and Buyer

Study requirements for components and resins, plan, purchase and schedule jobs. Requisition resins and manage silo resins. Talk with suppliers on a daily basis to bring product in on time in order to deliver products to customers on time.

Manage aged inventory on all resins and colorants.

Communicate with customers on a daily basis in regards to scheduling in their jobs and getting shipments to them on time. Coordinate with scheduling and warehouse to accomplish these goals.

Community Supports Programming Services-Pine City, MN 10/01/05-2/02/2011

Payroll and billing clerk

Process biweekly paychecks, tax information, charts, spreadsheets and handle confidential information. Also, coordinate billing for company with the state.

Handle any H.R. projects.

Plastech Corporation-RushCity, MN 1997-2003

Project Manager

Managed a special project that was assembled at Plastech and shipped out to 3M Customers. The managing of this project consisted of planning, scheduling, shipping, and also lab work.

Also, supervised up to six employees involved with the project.

Plastech Corporation-Rush City, MN 1992-1997

Assembler

Assembled various products for Plastech. Committed to quality through teamwork and continuous improvement.

Education

Currently studying for APICS certification.

Anoka Ramsey/Cambridge Community College, Anoka, MN May of 2007

Degree: Associate of Science Degree

Major: Business Administration

Additional courses completed in the areas of Accounting and Business Management.

Accounting, Management, Supervision, Marketing, Office Systems, etc.

.

(Enrolled) Metro State University Bachelor’s Degree in Supply Chain and Operations Management

Knowledge Areas

Much knowledge in the ERP system with scheduling, purchasing and managing inventory. Currently using a new ERP system, IQMS, which I was involved with the implementation of.

Knowledge of Excel, Word, Outlook, Power Point and Access.

Other interests and Hobbies

Riding motorcycle, ATV’s, snowmobiles and working out. I enjoy spending time with my family who all ride and drive Polaris products and Harley Davidsons.

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