Customer Service Project Management

Mitch Bentz Global Logistics and Operations Executive

********@*****.*** LinkedIn URL 310-***-**** Fullerton CA, 92832

Visionary Senior Global Logistics and Operation Director with expertise in cross-functional team leadership and competitive market positioning, delivering positive outcomes with strong and sustainable gains. Proven track record of accelerating revenue growth through strategic and tactical development of transportation networks, Control and reduction of Warehouse P&L expenses, process improvement driving revenue growth, cost savings, and improved productivity. Collaborative communicator focused on building relationships and promoting synergy across business lines. Areas of Expertise include:

Strategic Planning & Forecasting

Logistics Operations

Customer Service/Support

Expert in Transport Cost reduction

Contract Negotiations

Customer & Vendor Relations

Expert in Team Building

3PL Integration Specialist

Problem / Conflict Resolution

Experience & Notable Contributions

LEWIS HYMAN, INC. Carson, CA 2005 to Present

A global consumer products manufacturer and distributor of home improvements products.

Director of Logistics

Lead the logistics operations for the North American Operations of Lewis Hyman, Inc., with full P&L accountability. Responsible for delivering cost savings, elevated customer service performance, and strengthening the effectiveness of logistics relationships with distribution, operations, businesses, and supply chain partners.

Key Accomplishments:

Expertise in 3PL contracting and integration for E- Commerce and Retail business models

Experience in setting up International Contract Warehousing and EDI platform integration

Transportation expertise in all modes of Domestic and International Transportation

Developed and Implemented Strong Cross functional teams and training for Move from Retail concepts to E-Commerce B2B and B2C business plan.

Full P&L Responsibility for Multi-Site Distribution Centers in the U.S and Canada

Combined Customer Service and Support functions into the Logistics Department

Achieved lowest cost ship model for Retail and E-Commerce Business model from same ship point

Expertise in E-Commerce Delivery solutions to final mile delivery solutions for large internet customers

Generated a total freight savings of $2M+ on all LTL, Truckload, Ocean, Dray and intermodal carriers.

Saved $150,000 annually on late payment penalties by creating online reporting metrics for e-Com customers.

Slashed payroll costs by 20% by organizing more effective training, motivation and recognition programs for staff.

THE HOME DEPOT USA, INC. Orange, CA 1999 to 2005

A home improvement supplies superstore that sells tools, construction products and services.

Senior Transportation Manager

Worked with the organization to strategically and tactically develop, align and implement Transportation Services to improve the company’s bottom-line results. Managed the efficient and effective flow of products to and from Home Depot’s distribution network as well as to and from client’s distribution network.

Key Accomplishments:

Generated $12M savings on expenditures by moderating container surges of offshore logistics shipments.

Reduced direct domestic operations costs by $3M by establishing a new department control.

Designed and implemented TMS optimization software for Distribution center transportation control

Created First Campus Truck Load Shipping process, saving $5M on transportation and shipping costs in the first 2 years.

Eliminated the need for a public warehouse space for seasonal goods, which achieved annual savings of $5M.

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Additional experience as a Director of Global Logistics (1991 to 1999) at Merisel Americas, Inc., El Segundo, CA.

Education & Training

Associates Degree Long Beach State

DHL Mentorship Award Program

Six Sigma Green Belt

7 Habits of Highly Successful Managers, Stephen Coveys

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