Customer Service Manager
Resume:
Regina DeRouen
Houston, Texas 77090
***********@*****.***
Address, City, ST ZIP Code Telephone Email
Objective
To secure a challenging, position in a established in the hotel industry which will enable me to apply my diverse knowledge, experience and skills to advance my career potential and opportunities for professional growth.
Education
MARY BRANTLEY SMILEY HIGH SCHOOL
Graduated 1983
Skills
Microsoft office
Filing
Copier
Internet
COMMUNICATION
I have 13 years’ experience in the hotel industry, I have worked in several positions in the hotel.
Experience
FRONTDESK SUN SUITES 7/2008-8/2009
Data entry, balance of front desk, cash, credit cards, customer service, wake up calls, balance housekeeping reports and audit reports.
PBX OPERATOR CROWNE PLAZA 8/2009-2/2014
Answer incoming and outgoing calls, wake up calls, helping guest with info on internet, dispatching of housekeeping and engineering, filing of folios. Distributing of guest mail and packages.
Debit Claims Processor Capitalone 10/2013-03/2015
Process fraud to customer accounts, checking accounts, debit cards, credit cards. Research customer accounts in Clear Claims. Process NSF fee’s, process letters to customers concerning their accounts, research statements, customer service, analyze
Disputed accounts.
References
Christie Dixon
Supervisor
Capital one
**********@*****.***
Patricia Coleman
General Manager
Sun Suites
******@*****.***
Jackie Frank
Crowne Plaza
Front desk Manager
Crowne Plaza
******@************.***
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