Customer Service Sales

Dennis Varia

Summary

General Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Highlights

Staff development talent

Customer-oriented

Strong leader

Full service restaurant background

Supervisory skills

Employee recruitment expertise

Proven sales record

Hiring and training

Stable work history

Adaptable

Operations management

Accomplishments

Recognized as one of the top ten Restaurant Managers in a 1600-store chain in the west coast region. Efficiently operated a high volume restaurant with a combined staff of 120 culinary and restaurant professionals.

Completed Joe Verde Automotive Sales Training

Experience

Sales

October 2016 to Current

Universal Toyota - San Antonio, Texas

Scheduled appointments completed daily work assignments to maximize productivity. Exhibited thorough knowledge of vehicles, daily duties, sales techniques, and customer interactions. Developed and maintained exceptional customer service standards. Communicated well and used strong interpersonal skills to establish positive relationships with customers and employees.

Sales

April 2015 to October 2016

Benson (Fiesta) Honda - San Antonio, Texas

Initiated negotiations in the purchase of new and used vehicles. Communicated well and used strong interpersonal skills to establish positive relationships with customers 800 Vista Valet #1303, San Antonio Texas 78216

Home: 702-***-**** - Cell: 702-***-**** - *************@*****.*** and employees.

Developed and maintained a rapport with past and present customers that provided hospitable, professional service while adhering to policies and business initiatives. Developed and maintained exceptional customer service standards. Director of National Accounts

September 2006 to April 2015

Order Inn - Las Vegas, Nevada

Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurants and hotels and took appropriate action to ensure food quality and service standards were consistently met.

General Manager

February 2004 to July 2006

Enstien Bros. Bagels - Las Vegas, Nevada

Scheduled and directed staff in daily work assignments to maximize productivity. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Optimized profits by controlling food, beverage and labor costs on a daily basis. Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

General Manager

November 1995 to January 2004

Applebee's - Las Vegas, Nevada

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Ensured proper cleanliness was maintained in all areas of the bar and front of house. Developed and maintained exceptional customer service standards. Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Carefully prepared weekly payroll to keep up with projected revenue for the week. Consistently obtained highest rating from the county health department. General Manager

March 1993 to November 1995

Lone Star Steakhouse - Las Vegas, Nevada

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency. Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Minimized loss and misuse of equipment through proper restaurant supervision and staff training. Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.

Ensured proper cleanliness was maintained in all areas of the bar and front of house. Optimized profits by controlling food, beverage and labor costs on a daily basis. Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

Performed checkouts of servers and bartenders to ensure that all tickets were accounted for. Built sales forecasts and schedules to reflected desired productivity targets. Performed restaurant walk-throughs to gauge timeliness and excellent service quality. Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.

Carefully prepared weekly payroll to keep up with projected revenue for the week. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Regularly updated computer systems with new pricing and daily food specials. Managed accounts payable, accounts receivable and payroll. Counseled and disciplined staff when necessary.

Consistently obtained highest rating from the county health department. Increased weekly revenue by [number] percent.

Education

Associate of Arts : Art, 1980

Moorpark Jr. College - Moorpark, California, USA

High School Diploma : General, 1978

Royal High School - Simi Valley, California, USA

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