Customer Service Manager

Destiny Harris

Shreveport, LA

*************@***.*** - 318-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist

Stonewall learning center - May 2016 to Present

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization. Skills Used Scheduling appointments, collecting payments from different method. Receptionist

H&R Block (Seasonal) - Shreveport, LA - December 2014 to April 2016 Responsibilities

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Skills Used

Scheduling appointments, collecting payments from different method. Clerk/ Foodservice Baker

Caddo Parish School Board - Shreveport, LA - August 2014 to January 2016 Responsibilities

My responsibility was to prepared the Bread product. Also as a clerk Interact with the children and their account. Accomplishments

My accomplishments were I got better with the system and I learn a lot. Skills Used

I use my knowledge of mathematics and my positive attitude towards the people around my environment to make things better.

Site manager

Safe Haven Developmental Service - Shreveport, LA - May 2013 to February 2015 Responsibilities

My responsibilities was to check the temperature of the food when it arrive and keep my site number up! Accomplishments

My accomplishments was I becoming wiser and stronger as holding a site manager position. Skills Used

I demonstrate my intelligence and my knowledge for the short part of time I held my position. Certified Customer Service Representative

Wal-Mart - Shreveport, LA - July 2013 to August 2014 Responsibilities

Serves customers by providing product and service information; resolving product and service problems. Accomplishments

Improved the efficiency of customer service department 30% by providing both training for new hires and setting up training materials.

Skills Used

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking. EDUCATION

Health and Human Services

Ultimate Medical Academy-Tampa - Tampa, FL

2016 to 2017

High School Diploma

Booker T Washington - Shreveport, LA

2009 to 2013

SKILLS

I'm certified in Customer Service/ Cashier.

I'm proficient with Microsoft Excel,Microsoft Office,Microsoft Outlook,Microsoft Publisher,Microsoft Word,Microsoft Visual and power point. I'm very comfortable using these programs and have a lot of experience doing so. I'm interested in learning how to use any other programs as well.

I can type 50-80 wpm.

AWARDS

Dean List

June 2016

I'm on the Dean List in college.

CERTIFICATIONS/LICENSES

L.A.C.T

April 2011

Drivers License

August 2011 to Present

ADDITIONAL INFORMATION

I'm willing to start immediately and willing to relocated.

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