Customer Service Representative

Valentine Somtochukwu Okolo

**** ****** **, #***** • Houston, Texas United States 77074 • 281-***-**** • ************@*****.***

Objective

Seeking to build a long term career in a manufacturing company that has need for a self-motivated and professional worker where i can work as a part/full time employee to offer good customer service to my clients and become an asset to the company i work for and maintain proper inventory in an organized environment as needed.

Work Experience

Non-Commissioned Security Officer

United Protective Services, Houston, TX United States

03/2017

Patrol the lobby area, parking lot, and any other business properties.

Escalates unresolved issues to my supervisors and managers.

Documents daily reports electronically and submit to my supervisor.

Controls access to buildings and monitors the activities of visitors and clients.

Assists in emergency situations (e.g. fire, evacuations, and human crises).

Directs visitors to locate their destination.

Performs daily test on emergency lights to ensure good performances.

Monitors CCTV to ensure the building is secured and to ensure no unwanted persons are present and no suspicious activities is carried out.

Only allow authorized employees to access the building (Vendors and contractors).

Answer calls from clients and offer good customer services.

Customer Service Representative/Parking Lot Attendant

Pacesetter Personnel Services, Houston, TX United States

11/2016 - 02/2017

Escalates complex security issues to my supervisors and managers.

Documents daily security reports and submit to my supervisor.

Controls access to buildings and monitors activities of visitors and clients.

Assists in emergency situations (e.g. fire, evacuations, and human crises).

Directs visitors to locate their destination.

Performs daily test on emergency lights to ensure good performances.

Perform other duties as assigned.

Warehouse Associate

Nigeria Mineral Water Industries Ltd, Onitsha, Anambra Nigeria

02/2011 -01/2014

Maintan proper inventory in the warehouse and submit to my supervisor.

Load and unload frieghts in an organized environment via forklift.

Maintain the cleanliness of the environment i'm working on.

Assist in preparing customer orders.

Sweep and pick-up trash.

Assemble merchandise at the dock.

Restock shelves, clean and remove out of date products.

Education

Gandhi Memorial International School Kuningan, Jakarta Indonesia

High School Diploma in General Studies, GPA: 3.0

1999 - 2011

Skills

I have the ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.

Able to communicate verbally and concisely under stressful situations.

Ability to calculate simple mathematical figures.

Proficient in office products like Microsoft Word, Microsoft Excel, Publisher and Microsoft Power Point.

Able to understand and carry out general instructions in standard situations and solve problems in standard situations.

Able to walk/stand for several hours in a day.

Ability to work in a diverse environment or team with a strong customer service and communication skills..

Ability to operate a forklift and lift up to 80Ibs.

Ability to maintain company policies.

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